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Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS.
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There are no silo's at BTS; you'll have opportunities to take on hands-on tasks that span Network Support, VoIP, Monitoring, Tier 1/2 Triage, and workflow automation. Experience with ticketing and monitoring solutions like Service Now, SolarWinds, and Splunk is a plus.
InternExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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NOC team also provides tier-1 support for the various mission critical applications and services. - Experience with ticketing and documentation tools such as Jira, Confluence is a plus.
$47 - $74 a yearFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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StellarMettle is seeking a Technical Support Specialist that will be responsible for troubleshooting Tier 1 issues related to hardware, software, and networking. Accurately document incidents and associated resolution in supplied ticketing system.
Full-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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In this mission we provide Tier 1 Help Desk Support to the NRC's user community. Leidos currently has an opening for a Help Desk Analyst (Tier 1). The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed.
$20.48 - $22 an hourFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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As a Tier 1 Service Desk Analyst you are the front-line supporting technical needs of Airman and Guardians. This role is primarily a phone support role and focusing on Tier 1 support, and then escalating as needed to Tier 1 Technicians.
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We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 1 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America.
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Manage tier 1 customer relationships throughout the company lifecycle including onboarding, QBRs, upselling, and troubleshooting. Scaling the customer success team in order to meet the needs of b2c, SMBs, and enterprise customers accordingly including support ticketing, technical needs.
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Assist Tier 1 when needed. Provide technical support for network systems and customer service requests using the company ticketing system. To apply for this job email your details to wesley.burghardt@crfletcher.com.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The Client Support Specialist serves as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed. SUMMARY OF THE ROLE The Client Support Specialist serves an essential role, meeting the front-line needs of clients through ticketing, phone and chat channels.
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What You’ll Do As Enterprise Information Management Systems Manager, you will: Support the day-to-day operations and maintenance functions for the facility related infrastructure networks and recommend efficient Tier 1 solutions by performing preventive maintenance, troubleshooting and diagnostic failures and restoring failed operational capabilities within a specified amount of time, ensuring sustainment of mission operations.
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Description:Provides Tier 1 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals.
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Everstaff is seeking a Help Desk Technician for a dynamic company in Freeport, IL. Key Responsibilities Address Tier 1 help desk escalations via our internal ticketing system. Desired Qualifications 1-2 years of experience in a Windows environment.
$50,000 a yearExpandUpdated 6 days ago - UpvoteDownvoteShare Job
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User Support – Classification of all business system support cases, management of Tier 1 support cases completion, and Tier 2 case escalation. Support Process – Development, roll out, and management of BSS ticketing support system Salesforce Service Cloud and.
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Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely. This position is hybrid Onsite and Remote and candidates need to be local in or near Washington, DC.Responsibilities:– Monitor the company’s IT ticketing system.
Full-timeExpandApply NowActive JobUpdated Yesterday
tier 1 ticketing jobs
FEATURED BLOG POSTS
Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.