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Solvere One has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters. Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the and pass all other requests on to Tier 2 technicians.
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Experience with Tier 1 (Help Desk) support of IT Systems. Provide Help Desk problem identification, diagnosis and resolution of problems. They are home to top-tier technology professionals recognized as industry pioneers, comprehensive full-stack engineers, and reliable consultants.
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Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provide system programming to support implementation, troubleshooting and maintenance of Crestron based AV/MM systems.
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In this mission we provide Tier 1 Help Desk Support to the NRC's user community. Leidos currently has an opening for a Help Desk Analyst (Tier 1.
$20.48 - $22 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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The Desktop Support Technician III provides IT Help Desk services and related IT operations support for the CSHL community including, service call resolution, desktop engineering, patch management, asset management, access management, and software management.
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Provide Subject Matter Expertise on all ITSD tools, such as the ITSM, Knowledge Management, and ACDProvides Tier 1 and Tier 1.5 level technical support to assist users' questions/issues including those regarding hardware, software, access management, process and procedure, and telecom.
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The Help Desk Analyst will be expected to support various in-house and SaaS applications for Tier 1 & Tier II issues, where Tier II issues are considered more complex in nature.
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Responsibilities: Basic Help Desk Functions (Password resets, map drives printer troubleshooting and installation, how to questions) Respond to inbound calls, voicemails, and online tickets Utilize Help Desk logging software by documenting each ticket with accuracy and consistency.
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WHAT YOU NEED TO KNOW ABOUT THE JOB:The IT Service Desk provides twenty-four-hour seven day a week first tier support to Biomedical, Chapter and Corporate customers throughout the United States.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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The Senior Analyst must be capable of meeting the goals and objectives of the organization and provide high level technical support to all users, and to staff members within the IT Service Desk. They must provide subject matter expertise on specified systems, provide technical and process support to team members, and act in a leadership capacity in specified support issues.
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IT Service Desk Technical Specialists will assist users and colleagues in a courteous and professional manner to resolve all supported software, hardware, telecommunications, system, LAN, WAN, and Process/Procedure related problems and questions.
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Responsibilities OBXtek is looking for Help Desk Specialist at the US Naval Academy Information Technology Services to provide excellent customer-oriented assistance and Repair Shop support.
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Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
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tier 1 help desk support jobs
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