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We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
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Act as the highest point of escalation for Tier 2 and Tier 1 engineers. Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
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TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price. Beyond that, you'll be at the forefront of delivering Tier-1 customer service, ensuring that every interaction reflects our commitment to excellence.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem.
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Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Provides support for the escalation and communication of status to agency management and internal customers. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
$86,200 - $181,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Provide support for the escalation and communication of status to agency management and internal customers. Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and.
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Active or must be able to obtain Public Trust Overview We are searching for a Tier I-NOC Technician to join our team supporting the NRC-SNCC contract in Rockville, MD. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.
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This particular ad is for a Tier 2 Service Engineer / Junior Systems Administrator, the first escalation point from the tier 1 help desk. We are headquartered in McLean, MD (YOU CAN WORK FROM NORTHERN VIRGINIA LOCATIONS) and are currently looking to grow our Global Service Desk team in McLean, VA and Virginia offices and add a Tier 2 Service Engineer / Junior Systems Administrator.
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Facilitate resolution of Tier 1 and 2 application issues for business partners and escalate to vendor support as needed. Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
$104,000 - $130,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Clearance Requirement : This position requires an active TS/SCI with a polygraph. As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
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Manages and troubleshoots activities associated with systems maintenance tasks such as system backups, recovery, and file system maintenance. Maintains documentation of IT infrastructure and troubleshooting procedures.
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This individual provides application and network monitoring and escalation, coordinates between Tier 1, 2, 3 support groups, customer support to J6 Subject Matter Experts and end-users, responsible for Enterprise Situational Awareness, aggregates ad-hoc metrics as requested.
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tier 1 escalation jobs
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