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Efficiently troubleshoot and fix broad-ranging Tier 1 & 2 desktop support problems. Strong general desktop support knowledge: Lenovo laptops and desktops Dell laptops and desktops Windows 10 Mac OS support a plus.
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Note: Current information technology in the State's environment includes: 1) multi-tier (mainframe, departmental/midlevel, and desktop) computing; 2) the use of internet and intranet to facilitate service delivery; 3) electronic data interchange; 4) imaging; 5) data warehousing; and, 6) geographic information systems.
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Provide Tier 1 Service Desk support on the following systems/technologies (but not limited to): •Windows 10/11, Office 365 Apps, Zscaler, MS Teams, office 365, Desktop peripherals (monitors, docking stations, mice, printers, and other devices), custom applications, mobile equipment, printers, video conferencing equipment.
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As the Senior Engineer MSP (PWFH) will Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation.
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General knowledge of Tier I desktop hardware / software support. 1-2+ years previous Tier I support. The Tier I Administrator is the central point of contact for all IT-related incidents and service requests and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
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Skills:Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software supportTop Skills Details:Customer service, Troubleshooting, Windows, Desktop, Technical support, password resetAdditional Skills & Qualifications:Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops) - Performance issues - Mic/Camera issues/settings - Peripherals (mouse/keyboard, monitors etc.
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The ideal Technical Support Specialist will have tier 1 and 2 experience performing Windows and Mac desktop support in a business environment. Tier 1 and 2 Issue Resolution.
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Tier 1 Experience in user support, handling and installing software and hardware issues. Knowledge of basic networking, VPN, Citrix and Remote Desktop Connection Basic Troubleshooting of hardware/software issues.
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This position is primarily responsible for supporting tier 1 and tier 2 requests involved with asset management, troubleshooting, and maintenance of company’s end-user IT hardware and software – HP hardware, Microsoft Windows environment with Active Directory/Azure Active Directory.
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This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.
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Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution. The employee is expected to provide support documentation for Tier 1 support staff.
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DESCRIPTION :Provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications. Possess knowledge of standard operational environment, including (but not limited to) desktop hardware, software, peripherals, web technologies, security guidelines, operating systems for the major environments, mainframe environments, account management, network infrastructure, telecommunications, and one or more of the major service areas within the Office (i.e., Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, Voice Infrastructure, etc.
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1 year of experience supporting end-user equipment and telephony equipment. Troubleshoot and resolve Tier 2 and 3 escalated technical issues. Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment.
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This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.
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Spanish Bilingual Support Specialist Tier 1 (Remote - IL ONLY) The Bilingual Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner.
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tier 1 desktop jobs
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