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The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
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Must have a strong level of Help Desk Support. Advanced knowledge of managing a helpdesk ticketing system (Preferably HALO ITSM) Federal regulatory exam and internal audit/pen test response and remediation experience.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Must Have Prior experience writing Standard Operating Procedures - must have Familiarity with Build Matrices and Device Configurations Experience with Asset Management software such as Oomnitza or other AMS software Customer Facing Experience (internal customers ok) help-desk support Even Better: Ability to support some evening calls Familiarity with Build Matrices and Device Configurations Experience managing multiple projects simultaneously.
$60 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Our Client, a leading financial services firm, is looking to hire a Level 2 Help Desk Analyst in their San Diego, CA office. Working knowledge of Mac OS and Linux, as well as Ticketing Platform (ZenDesk, ServiceCloud) is a plus.
Full-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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The IT Technician supports applications, PCs/desktops, Patch Management, SCCM Client Health, and Help Desk escalations. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day.
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He/She responds to incoming calls from Information Services (I.S.) Help Desk representatives and support teams to assist with resolving incidents and events. Documents incidents with appropriate level of detail in trouble ticketing system Interacts with I.S. Teams and Infrastructure Vendors Supports Troubleshooting and Analysis of production incidents Administers and Supports Basic change control.
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TITLE: Help Desk Support Technician. Help Desk Support Technician. Maintains Help Desk web page through the NSCC Web Developer. Maintains statistical information pertaining to the Computer Help Desk & C219 Open Lab functions.
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Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation.
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Help desk Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Serving as the first point of contact for employees seeking technical assistance through helpdesk ticketing system.
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This candidates time will be split between working help desk tickets and performing field work at our client's sites on an as needed basis. The position that we are looking to fill is for a full-time help desk / field technician.
$65,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Record detailed information into Service Desk ticketing system. May be substituted by 5 or more years of experience in a Help Desk/Call Center environment. Manage incidents through online ticketing system.
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Your main responsibilities will include managing and routing incoming calls and help desk tickets, collaborating with TQL partners and your team members to provide initial assistance for accounting issues, and achieving ticket-resolution production goals.
$16.5 - $19.5 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The candidate would assist corporate users on-site and provide remote help desk support for the client’s satellite offices as well as other senior living communities in the area. Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation.
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The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. In this mission we provide Tier 1 Help Desk Support to the NRC's user community.
$20.48 - $22 an hourFull-timeExpandUpdated 3 days ago - UpvoteDownvoteShare Job
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Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets. Driven by learning new things and the ability to thrive in an environment filled with learning new technologies including virtualization, cloud computing, ZFS file systems, Linux command line and more.
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ticketing help desk jobs
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