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Clean and polish hardware such as doors, woodwork, door handles, push plates, kick plates, metal handrails, cigarette urns and drinking fountains. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
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Date Job Title Field Service - Desktop Support Technician Primary Skill (Technical Skill) Desktop Support, Hardware Break Fix / Customization, Ticketing System, Win 10, Win 11 Secondary Skill (optional) Customer Centricity Educational Qualifications A+, BS or Diploma or Equivalent Experience Experience Level.
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Prior experience with basic device maintenance such as firmware and software upgrades, battery maintenance, and battery replacement - Top Skills Prior IT Hardware Asset Management Experience or stockroom/inventory/shipping/receiving experience in a technology environment.
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Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment.
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Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned zones. Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.
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Prior low voltage experience with voice/data cabling experience preferred. Minimum of 1 year Point of Sale repair, Network Equipment repair and PC repair experience highly desired. The inventory location could be Company Vehicle, Storage Unit or HUB location.
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Must have ability to ascend and descend stairs and ladders. Must be able to operate and work from an aerial work platform when needed. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
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Pomeroy is seeking a Part Time Regional Service Technician to work on an on-call as needed basis with a maximum of 30 hours per week. Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
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Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.) Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.
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Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise antivirus solutions, Helpdesk ticketing systems, and Azure. Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
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Communications Security (COMSEC), Computer Hardware, Remote Support, Standard Operating Procedure (SOP), Ticketing Systems. Provide user training for self-help functions in ticketing system.
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Hands-on hardware experience with business/enterprise-grade servers, such as HP WINTEL, and Cisco network equipment. Experience with data center information systems, ticketing and dispatch procedures and asset management procedures.
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Working knowledge of Mac OS and Linux, as well as Ticketing Platform (ZenDesk, ServiceCloud) is a plus. Inventory and organize firm's IT Hardware. Perform basic hardware and software installation, upgrade, configuration, deployment and troubleshooting of business applications, desktop computers and peripherals.
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Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (BMC Remedy, ServiceNow, Smart service desk), Active Directory and others. Hardware: iMac, MacBook pro, MacBook air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laserjet and inkjet printers, 3D printing.
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Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation.
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ticketing hardware jobs
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