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The Lead Teller Virtual position is responsible to lead the Virtual Branch team in performing transaction efficiently and accurately, as well as identifying financial and service transactions via video for members.
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Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. Description Position SummaryThe Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.
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Prepare teller summary sheets, certified check, currency transaction, and CTR reports. Mutilate and strap currency; separates and rolls coin, and distribute excess coin and currency to vault teller.
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These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center.
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Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.) Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.
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Responsible for balancing transaction input at the end of each workday. The successful teller will be a focused, well-organized individual, with the ability to think on their feet. Prior teller experience is preferred, as well as computer proficiency.
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Comply with regulations by completing Currency Transaction Reports, Suspicious Activity Reports and OFAC checks. Provide customers with excellent customer service by accepting and processing all financial transactions presented to the Teller to include but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing and cash advances within the set guidelines and limits.
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The Relationship Banker I position is responsible for providing superior and quality customer service while providing efficient and accurate transaction processing. Work also includes routine clerical support tasks related to the teller and bank branch operation function.
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Leads by example by demonstrating effective consultative sales and service interactions; engages with members to ensure all teller/new account/loan needs are met in support of an effective team atmosphere when needed.
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Handles multiple transaction types such as, accepts checks for cash and deposit, verifies cash, endorsements, and issues receipts; accepts deposits including bulk coin/currency, savings and checking deposits, issue cashier checks, and currency orders and shipments.
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Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism , and personality in a fast paced environment.
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We are looking for someone who is not afraid to strike up a conversation and find an opportunity in every member transaction. At least 6 months of cash handling and customer service experience within the last 12 months; previous Teller experience is a plus.
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Maintain basic knowledge of all New Peoples Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
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Perform duties related to handling money/transactions including, but not limited to: processing deposits, withdrawals, and money transfers; processing credit card cash advances, foreign currency, and check transactions; completing Currency Transaction Reports; accepting safe deposit and loan payments; filling change orders; sorting, counting, and wrapping money for transfer to vault; operating coin machine.
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As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
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