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As a Call Center Agent, you will be the first point of contact for our customers, providing exemplary customer service and efficiently handling their inquiries, concerns, and requests. Familiarity with CRM software and call center telephony systems.
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Knowledge of call center telephony and technology preferred. The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests.
Full-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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Has the ability to troubleshoot complex SIP/IP telephony and contact center problems with little or no supervision. Has the ability to troubleshoot complex SIP/IP telephony and contact center problems with little or no supervision.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Responsibilities: The Expertise You Have Bachelor's degree in Computer Science or equivalent 8+ years hands-on experience as a software engineer Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products.
$79 - $80 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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8 years Required -Telephony/VoIP experience with a focus on Contact Center applications. 8 years Required - Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
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Evaluate, design, and implement Genesys Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS Teams, Salesforce, and others.
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Expert in End-End Contact Center Platforms & Technologies: Genesys, Nice, Five 9, blending, speech, etc. Computer telephony integration (CTI) screen-pop for delivering consumer and insurance policy detail to the operator desktop at the time of contact delivery.
Work from homeExpandUpdated 6 days ago - UpvoteDownvoteShare Job
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Typically requires 5 years leading contact center software engineers utilizing agile delivery frameworks including Scrum, LeSS, Lean, XP, Kanban, FDD, BDD, API and UI test automation for quality control and supporting tools (Cucumber, JIRA.
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AWS, Google, Azure based platforms in relation to telephony deployments/designsExperience with working with call recording systems, WFM, CTI and reporting systems typical in a Contact Center environmentOur Benefits:At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that.
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JOB DESCRIPTION JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests.
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The ideal candidate is a veteran, industry-proven, hands-on software engineer specializing in contact center development and overall system support. Typically requires at least 7 years of agile contact center software engineering change management experience with at least 7 years in a leadership setting with executive level reporting experience.
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Owns execution of the plan and roadmap modernization and transformation of legacy applications supporting 300 internal contact center servicing agents and web self-servicing for ~2.5 million unique policy holders.
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Experience using Service Center technologies (i.e., portal, case management, knowledge management, telephony / IVR, document management, Robotics Process Automation (RPA), Virtual Assistant, etc.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Must have an agile mindset and insatiable passion for contact center innovation, agile delivery methods and continuous integration. Must have the ability to simplify large-scale contact center system change related needs to minimize total cost of ownership (ensuing overhead.
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Typically requires 7 years of large-scale contact center system engineering experience. Automatic contact distribution (ACD) and predictive dialer advancement for call blending (inbound and outbound distribution.
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