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Customer service experience or in a public safety environment (i.e. police, fire, EMS, security, dispatch). Association of Public Safety Communication Officials (APCO) Public Safety Telecommunicator certification preferred.
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As a facet and function of ensuring OPCD team members are performing roles accurately and appropriately, the Compliance Specialist is certified and maintains Emergency Telecommunicator certification and three of the three dispatch disciplines: Emergency Medical Dispatch (EMD); Emergency Fire Dispatch (EFD); and Emergency Police Dispatch (EPD.
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Dispatchers must take appropriate actions to coordinate Security, Fire, Haz Mat, and EMS. Dispatcher for any and all emergencies which require non clinical emergency response (combative patients/visitors, fires, vandalism, facility malfunctions, elevator entrapment, facility alarms, panic alarms, door alarms, equipment alarms.
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As the Emergency Medical Dispatcher, you will receive 9-1-1 calls for medical emergencies, rapidly gather relevant information during the call screening process, provide pre-arrival instructions to the caller when applicable and dispatch an appropriate level of EMS responders.
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TCOLE approved Basic Telecommunicator course, Crisis Communications course,TDD/TTY for Telecommunicators and a TCOLE approved Field Training Course are required within one year of assignment(Tex. Occ. Code § 1701.405; Tex. Occ. Code § 1701.352.
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Candidates must possess or obtain certification in emergency medical, emergency fire and emergency police dispatch. DUTIES AND RESPONSIBILITIES: Position is responsible for answering 911 emergency phone and administrative phone lines, dispatching law enforcement, fire, and EMS to emergency and non-emergency situations by two-way radio.
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Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance.
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State of Connecticut Emergency Telecommunicator Certification within one (1) year. Emergency Medical Dispatch (EMD) Certification within three (3) months. Enters key response information into Computer Aided Dispatch system(s.
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Recognized Telecommunicator Course or Emergency Medical Technician preferred. Information system management with Computer Aided Dispatch (CAD), database and statistical information management- CAD system reports on emergency resource activities, patient transport discharges, alarm activations, med command events, other emergencies as needed.
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Typically gained by at least one year of experience as a basic Emergency Medical Technician (EMT); OR successful completion of the Emergency Telecommunicator Course (ETC); OR at least one year of experience as a dispatcher/operator in an emergency dispatch environment; OR at least one year of full-time experience providing customer service in a high-volume call center or similar setting.
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Dispatch emergency and other calls requiring police, fire and/or EMS response according to priority and available field units via a radio console or other electronic means of communication.
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Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations.
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The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.
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Two (2) years work experience as a Police, Fire, EMS and E911 dispatcher; certification in Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator I (PST1) course (40 hours initial course.
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PREFERRED: ability to operate a computer-aided dispatch system while simultaneously speaking on the telephone and radio; APCO Public Safety Telecommunicator 1 and NAED Emergency Medical certifications; understanding of the Clery Law and experience in any public safety field, i.e., fire, EMS, industrial security; a valid U.S. driver's license; and CPR certification or ability to obtain (training provided.
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