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Lyra Technology Group is seeking an IT Help Desk Analyst for one of our operating companies, Cross the Divide. This individual will support Cross the Divide clients with all manner of IT help desk tickets, projects, maintenance, and troubleshooting.
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Provide direct IT help desk support for employees. Lead and support other departments as new products are developed and implemented and work closely in developing short- and long-term information technology plans and programs.
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Strong knowledge of help desk software, ticketing systems, and remote support tools. to work hybrid out of our harborside corporate office in beautiful Bremerton, WA. This position is responsible for overseeing the daily operations of the Help Desk team, ensuring efficient and effective technical support to all end users.
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Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.) The Hybrid System Administrator (Escalation Team) MSP will support the maintenance, installation, and integrity of the network’s server components, including systems backups.
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Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout.
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As our Director of IT, you will manage a team of 6, comprising SAP Developers, a Network Administrator, a Systems Administrator, and a Help Desk. Your focus will revolve around developing strategy as it relates to the company's IT infrastructure (computer and information systems, security, communication systems), operations, and establishing policies for the technology department.
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Provide day to day support of HIE operations and activities, including reports, technical assistance, client support, help desk and utilization reports. LANES uses the Mirth technology, AWS cloud and Google Big Query and FHIR, to link healthcare organizations and to maintain the core technology infrastructure of the Health Information Organization.
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Supervisory duties for IT Operations & Service Management Team Leaders (ITSM, Knowledge Management, Support/Help Desk Services). Work with business stakeholders and technology partners to analyze current state and design / prioritize updates and improvements for: Service Management (Service Catalog, Request management, SLAs, Governance, Reporting, Case Management, Knowledge Management, Incident (SLA/SLOs, Major Incident support), Problem (RCAs, Knowledge management), Asset, Change Management (CMDB, Service dependencies, IT comms), etc.
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Administrate networks and servers and provides support to the IT Help Desk and Rumpke employees as needed. The Infrastructure Manager is responsible for managing, administering, monitoring, and supporting the infrastructure related components and environments of the company, working directly with the IT Help Desk, supporting technology and applications provided to the business.
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2 or more years of experience providing technical support in an IT help desk environment. Hardware : complete hardware installations, equipment moves, BIOS patches, hardware troubleshooting, desktop hardware support of end user systems.
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This role is responsible for desktop support operations, help desk, Service Now suit of products, CMDB, problem management, incident management, and change management. With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future - leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine.
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Responsible for the oversight of IT security, telecommunications, hardware asset management, software asset management, information services, application development and support, IT operations, shared services, network operations, help desk support services, IT policy development and procedure, talent management including staff recruiting, staff evaluations and training.
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Inspect the use of technological equipment and software to ensure functionality and efficiency and oversee the organization's help desk end user support and network monitoring systems to ensure a high level of responsiveness and performance.
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Handle Help Desk support calls as needed, in particular those that require a more advanced skillset, with an emphasis on excellent customer support. Manage and maintain device management systems and help desk ticketing systems.
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You will leverage engineering insights to support the oversight and monitoring of the operational system, support end users through help desk ticketing systems, and coordinate the application of fixes/patches throughout all environments (multi-domain/cross-domain.
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