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Sykes and Sitel are now FoundeverTM At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection.
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About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.
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As a Specialist Cloud Solution Engineer, you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.
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Investigational duties include the ability to locate technical information and utilizes appropriate resources, e.g., Marketing, R&D, Tech Support, Manufacturer, Sales Force, FSTs, OES's, and customer, to properly investigate complaints.
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Scope of services includes technical support for Windows and MacOS systems (network connectivity, operating systems, hardware troubleshooting and operational maintenance, image deployment, malware/security remediations); support for standard.
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Support Account Managers as subject matter expert and technical sales content owner for the Microbiology product suite in maintaining existing customer business and in building a robust reagent and equipment pipeline through account segmentation and qualification and leveraging technical knowledge to advance opportunities.
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We are seeking a Lead Acquisition Specialist to join our Customer Success team to support our Federal clients. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation , or free online trainings, there is always somewhere to turn for technical and professional growth.
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The Cost Control Financial Specialist will be a direct conduit with the CAMs in support of PMO teams, and a CACI Corporate Pricing point of contact. This position will report to the Deputy Business Operations Manager and work with the Control Account Managers (CAMs) they support, alongside Program Analysts, Technical Managers, Cost / Earned Value Analysts, Financial Analysts, Project Schedulers, and all members of CACI’s Program Management Office (PMO.
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S. / Competitive Pay - As a Customer Service Specialist you'll: Manage support tickets and communicate with customers; Ensure a High level of satisfaction from customers and your peers; Investigate and resolve technical issues; Identify, facilitate, and implement minor process improvement initiatives.
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SAIC is seeking a NAVAIR Document Specialist in California,Maryland to support the update/creation of Navy Flightclearance products to support a key NAVAIR Customer withchallenging requirements within the Airworthiness and CyberSafe Directorate.
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In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
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15 - $16 Hourly PayUpskill Pay Increase AvailableReferral Bonus AvailableSykes and Sitel are now Foundever™At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options.
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The Technical Specialist is also responsible for new equipment commissioning and training at customer sites with minimal supervision. As the Technical Specialist , you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites.
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Develop resolutions to customer needs through innovative continuous improvement ideas such as new and improved support products or prototype support equipment models. Coordinate equipment repairs and kitting at customer sites with guidance from the equipment manager and lead technicians.
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Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation. Our client is looking to hire an IT Support Specialist who has 4+ years of experience in engineering troubleshooting -SW and HW support of PLC, HMI, and SCADA (Support experience in industrial automation.
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