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The Supervisor - Table Games supervises the operation of assigned table games to ensure integrity is maintained, Internal Controls are followed and abided by, Company’s policies and procedures are being followed and superior guest service is provided to ensure guest satisfaction in accordance with the Company’s Customer Service and Operations Standards.
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Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Alerts Casino Manager to potential safety problems.
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As a Table Games Shift Manager, you may be exposed to bright lights, loud noise, and stressful situations. Train and develop table games team members through education, training, coaching, and corrective action.
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Other-Describe: *200 LB pushing & pulling weight concerns table games drop box detail. Assists the Shift Manager in maintaining the efficient overall operation of the Security Department, which includes investigations and the Security Command Center.
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Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests.
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Responsible for handling guest transactions and notifying Pit Supervisor of any irregularities while advising Floor Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer.
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The floor supervisor is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of guest service according Isle of Capri Casino standards, while maintaining the integrity of the games.
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You will report to the Table Games Manager. Responsible for the smooth operation of table games by directly supervising dealers, maintaining positive customer interactions, protecting the Casino through personal surveillance of ongoing table play, and interaction with security and surveillance.
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Coordinateswith Casino Operations supervisor and Security to detect and prevent attemptsto cheat and to identify floor irregularities to a Casino OperationsSupervisor, Lead Shift Supervisor, or Casino Manager.
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The Table Games Dealer/Floorperson reports to the Table Games Shift Manager and is responsible for providing proactive friendly and engaging service at assigned gaming table while protecting the security of the game.
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Informs Table Games Shift Manager of any deviation from standard operating procedures. Performs other duties as assigned Job Requirements: Minimum Qualifications: Education and Experience:High school diploma or GED plus two (2) years dealing experience with a minimum of two (2) years supervising Craps games or successful completion of the Desert Diamond Casino Table Games Floor Supervisors mentoring and training program.
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The Table Games Supervisor is responsible for directly supervising the operation and conduct of all table games as well as the training and supervision of dealers. Knowledgeable of casino games rules and regulations for at least 2 major table games.
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Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends.
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Communicates all pertinent information to Poker Floor Supervisor and the Poker Shift Manager as stipulated in departmental policies and procedures. While working as a brush, coordinates Poker room seating by greeting guests, collecting cell phone numbers to notify players of availability of requested games, recording appropriate information on poker board, and notifying Floor Managers of table changes and seat lock-ups.
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Responsible for handling guest transactions and notifying Table Games Supervisor or Table Games Manager of any irregularities, disputes or arguments that may arise during the game among players/dealer.
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