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Job title: Cisco Certified VoIP Engineer Location: Richmond, VA [Hybrid] Duration: 6 months Type: contract 3 days onsite 2 days telework and Some ON Call required (every 4th week) (Parking not provided for contractors) Job Description : The Client is seeking a Cisco Certified Voice Engineer with years of experience to ensured continued operations for our VoIP telephony and other communications.
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Working knowledge of telephony technologies that include Cloud base PBX, voicemail, IVR and SIP Trunks. · Maintains system integrity and connectivity on promise/cloud PBX and integration including Voicemail, IVR, and SIP trunks.
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Unified Communications Engineer, Sr (Network Engineer, Sr) ISC Technology Services (Hybrid Eligible)
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Knowledge of core Unified Communications technologies including but not limited to: IP Voice, dial plans/permissions, PRI, SIP trunking, call routing, PSTN gateway routers, telephony network design, and survivable telephony/failover.
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Programming and deployment experience with Avaya digital, analog, SIP and H.323 VoIP telephone devices. Understanding of structured cabling to support digital and analog telephony devices.
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We are searching for an experienced Systems Administrator/NE to join our Network Engineering Team to assists with the firm’s Cisco Unified Communications VoIP telephone system, which includes Call Manager, Unity, Presence, Expressway, Analog voice gateways, SIP Trunks, and Third-party hardware and software integrations.
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In-depth knowledge of telephony technologies, protocols, and standards, such as VoIP, E.164, H.323, QoS, TCP, UDP, RTP, SCCP, MGCP, SIP, PRI, TDM, PBX, ACD, IVR as well as IM/Presence.
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Supporting telephony technologies including PRI, SIP, VOIP, PSTN, POTS, LTE. Experience with Skype for Business. Experience supporting storage, backup and related solutions including HPE, Pure, Veeam and others Experience with VDI solutions such as VMware Horizon, Citrix, Azure Windows Virtual Desktop.
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Experience with SIP, RTP, or similar telephony exposure/knowledge – Highly desirable. CCNA Collaboration, Avaya, Mitel or similar Telephony certification (Desirable) Minimum 3 years experiencing working within an IT/Telephony Support role.
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Provide peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing. Experience with all telco interfaces: analog, digital, SIP, PRI.
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Key Responsibilities Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
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Must possess a very strong understanding of cloud-based phone systems, SIP, call center, PBX, VoIP, UCaaS, bring your own carrier, session border control, etc., from a technical and operational perspective.
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Hands on knowledge working with Cisco Routers, Meraki APs, VMware Sphere, Palo Alto Firewall, VeloCloud SDWAN, NSFocus DDoS Mitigation, VoIP Telephony. The Advanced Services Network Engineer provides direct customer support for suite of Advanced Managed Services including our Managed Services product line, Managed Router/Switches, Hosted IP PBX, SIP Trunking, ProConnect VoIP, SDWAN, Cloud Secure, DDoS and Enterprise Data Center Co-Location offerings.
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CCNA, VXML, Cisco modeling, CUIC, telephony SIP architecture and design, CVP, Reporting. Also, we are in need profile with VXML expertise and any Contact Center background (i.e., Cisco or Avaya or Genesys or Nuance.
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5 or more years PBX programming experience, with experience in enterprise telephony systems including legacy digital and analog end point devices, call routing and trunking. Experience with data networking standards and best practices in support of telephony deployments and implementation of VoIP stations.
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Additionally, this role will be a subject matter expert for Telephony SBC, VoIP, and SIP services for integration with the CCaaS platform. Real time troubleshooting IVR call flow, telephony, call quality, functionality and usability verification.
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