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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Strong understanding of voice communication protocols and technologies, such as SIP, RTP, H.323, and MGCP.Experience with VoIP platforms and solutions, such as Cisco Unified Communications Manager (CUCM), Avaya Aura, or Microsoft Teams.
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Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS, Experience in implementing capabilities including (but not limited to): Omni-channel – Outbound, Queuing, Routing, Flow Building (Architect), Analytics, Speech Analytics, Call Recording, Workforce Management, AI/Client, Chatbots etc.
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Working knowledge of telephony technologies that include Cloud base PBX, voicemail, IVR and SIP Trunks. Maintains system integrity and connectivity on promise/cloud PBX and integration including Voicemail, IVR, and SIP trunks.
$123,097 - $153,871 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Preferred Bachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology or 4 years equivalent in field of study and 2 years related field or hands-on experience in Cisco SIP call control, IP routing, VoIP deployments and SIP Trunking.
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Knowledge of Cisco Unified Communications Platform and Cisco SBC. As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
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Experience implementing, managing and monitoring Cisco Unified Communications Manager, Call reporting and accounting, SIP, PRI and Video Conferencing. Cisco Nexus, Meraki, MPLS, Routing, Wireless, EIGRP, BGP, Radius, VPN, Network Load Balancing.
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Network Engineer (NE) is responsible for the implementation of Motorola Solutions Connectivity NG9-1-1 Routing Services products and services that deliver the critical elements needed to enable and operate a Next Generation 9-1-1 Core Services (NGCS) solution.
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You will report to the Enterprise Contact Center Infrastructure Manager. Experience with Agile / Scrum methodologies, Collaborating on JIRA and Confluence. 6+ years of experience Supporting Genesys Call Center platform.
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Switching, Routing, VPN, Firewall, VoIP, Wireless, Cisco IOS, Data Center, Network Management Software, Cisco Communications Manager, Cisco Unity Connection, Cisco UCCX, MGCP, SIP, Internet and vendor circuits/provisioning.
$78,802 - $118,203Full-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Ability to diagnose and resolve technical issues related to switch, routers, firewall, SIP - configuration of VLANs, trunks, port-channel, acts/ policies, routing protocols as BGP/ EIGRP.
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Own the design, operational management, and architecture of the global network, to include all routing (BGP/EIGRP), ISP Management, MPLS and VPNs, and SIP Cloud, VLAN management, and WIFI.
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Network engineer, network administrator, DNS, Ether channel, IP address schemes, HTTP, HTTPS, VPN, MPLS, IPsec, SIP, PRI, next-gen firewall, panorama, global protect, cisco, CCNA, CCNP, CCDA, LAN, WAN, Voip, BGP, OSPF, EIGRP, routing, switching, Nexus, Catalyst, SD-WAN, Infoblox, Meraki, Cisco UCS, firewalls, asa, firepower, F5, Palo alto, benefits, vacation, holiday, 401k.
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