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Evaluate, design, and implement Genesys Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS Teams, Salesforce, and others.
Full-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Our client, who is a global leader in the corporate and government contact center space is seeking a client-facing Technical Support Engineer. Provisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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CDR, Attendant Console, Contact Center CTI, UCCX live Dashboard management. Cisco UCCX contact center administration, management and maintenance. Proactively supports the installation, management, maintenance, and optimization of all components of Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC), Cisco voice gateways both SIP and MGCP.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Must possess a very strong understanding of cloud-based phone systems, SIP, call center, PBX, VoIP, UCaaS, bring your own carrier, session border control, etc., from a technical and operational perspective.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Knowledge and experience with Avaya s Contact Center portfolio. Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
Full-timeExpandUpdated 5 days ago - UpvoteDownvoteShare Job
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Contact center platform consolidation / modernization, cloud migration. This position plays a pivotal role in the alignment of business vision, technology strategy and investment portfolio execution in our Contact Center and Service Transformation team.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market, which includes UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and SIP Trunking.
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Akkodis is seeking an Avaya Engineer with heavy Contact Center experience for a 12-month contract with a client in Richmond, VA /Jacksonville, FL/ Kennesaw, GA. Ideally looking for applicants to have a solid background in Avaya Contact Center experience.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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We are seeking a skilled and experienced Genesys/Nice Contact Center Support Engineer to join our team. As a Contact Center Support Engineer, you will be responsible for helping with the design, testing, implementing, and maintenance of the Genesys/Nice and other contact center solutions for our organization.
$104,000 - $156,492 a yearFull-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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The Sr. Engineer, Contact Center is responsible for leading all phases of Contact Center projects from a technical level: discovery, design, implementation, and support primarily of Cisco Contact Center Enterprise and Webex Contact Center, with good general knowledge of other Cloud Contact Center portfolio options.
$125,600 - $163,800 a yearFull-timeRemoteExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Must possess telecommunications technical experience installing, administering and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco Prime Collaboration, Cisco Unity Connection (Jabber), and Unified Contact Center Express.
Full-timeExpandApply NowActive JobUpdated 21 days ago - UpvoteDownvoteShare Job
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You will have full oversight of our complex Cisco voice ecosystem encompassing Webex Contact Center, Unified Communications Manager, Unity Connection, IM & Presence, Cisco Jabber, Contact Center platforms, Voice Gateways, SIP trunks, and more.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform.
ExpandApply NowActive JobUpdated 8 days ago
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