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ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to support various IT and business processes, including Incident Management, Change Management, Service Catalog, CMDB, Hardware/Software Asset Management, Service Portal, Performance Analytics, and Integrations to External Platforms across multiple instances.
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The ServiceNow Developer will work with internal customers, Scrum Master, Technical Product Managers, and other Developers to design, develop, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.
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At least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management.
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As a SACM Manager, you will be accountable for the governance and maintenance of the CMDB, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams.
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Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, ServiceNow ITSM Platform, etc.
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Experience with automation, deployment orchestration, and security configuration management with Terraform, Chef, Puppet, YAML, JSON, PowerShell, BASH, Go, or Python, experience with API’s and 3rd Party integrations with tools such as ServiceNow, Splunk, Tenable, etc.
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Technical management tools include ServiceNow, Windows Autopilot, MS Endpoint Manager, MS Intune, Microsoft System Center Configuration Manger, Azure Active Directory, Active Directory, Okta, Global Protect.
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Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB.
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Minimum five years of recent ServiceNow System Administration experience in design configuration, implementation, and administration. Demonstrated experience with industry standard ServiceNow data integrations with ServiceNow SecOps products (VR, CC, SIR, TI, DLP), Qualys, SIEM, CVE, Threat Intelligence, CMDB.
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Complementary Skills: Familiarity with AWS Administration, ITIL experience with ServiceNow, Cisco Network Administration, Checkpoint Firewall Administration, and scripting languages (e.g., PowerShell, Bash, Python) for automation and system configuration.
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Experience in industry-standard asset management solutions, preferably ServiceNow, with best practices (e.g., Common Services Data Model, IT Service Management) and a solid understanding of Configuration Management (CMDB) architecture and schemas.
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Strong understanding of EAM / ITSM best-practices, processes, with Configuration Management and Asset Management experience. Identify and collect metadata from systems of record and establish standard lifecycle processes to track & manage assets across the global enterprise to support effective management of cost, risk, privacy/compliance, business performance and IT governance objectives.
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This position must drive continuous improvement through automated discovery and integration using tools such as ServiceNow Discovery, Service Mapping and SCCM (System Center Configuration Manager.
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There is a need to have a dedicated application analyst to implement a ServiceNow based Configuration Management Database (CMDB) & asset inventory, as well as the workflow & integrations to fully-synchronize the inventory to the source data.
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Desired Skills:Experience with the following tools: Splunk/ES/Phantom, Palo Alto Panorama, Tanium, Thycotic Secret Server, Shodan, RiskSense, Security IQ, ServiceNow, Tenable SC/ TenableIO, Plixer Scrutinizer.
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