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Demonstrated experience with enterprise service desk technology solutions (e.g., ServiceNow) to inform design, process & user experience, configuration, and ongoing enhancements. Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships.
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SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
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Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
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Takes ownership and manage client's IT department and IT infrastructure, including but not limited to MS365, Windows Server, Active Directory, networking, IaaS platforms (Azure, AWS), service desk and any cyber security programs.
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Phone Support / Remote Support / Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
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Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500.
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The ideal candidate will have some exposure to IAM or have one to two years of service desk experience. Prior IAM or service desk experience. TEWS has a great opportunity for an Identity Access Management Specialist at our Enterprise client.
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The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services.
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Champions Enterprise Transport Services on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any resulting Continual Improvement (CxI) activities.
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The Director, IT Infrastructure and Operations is responsible for the direction and management of all system infrastructure, network operations, service desk, and digital workplace innovation.
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Assists the project delivery team’s Help Desk Technician in utilizing, configuring, and updating the VA Enterprise Service Desk (ESD’s) ServiceNow Help Desk tool and online documentation as required.
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Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. CompTIA - Security+ - CompTIA. Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
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As a TAC/Service Desk Lead you will be responsible for planning, supporting, and ensuring successful operations of the HCS Tier 2/3 Service Desk supporting Application Hosting system administrators and operations of the Hybrid Cloud Services hosting environment including operations of the Enterprise Operations Center.
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Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world.
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The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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