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Must have experience leading a service desk with ServiceNow in the following areas: ITSM, ITOM and Asset Management. Oversee service delivery: Provides oversight of the internal and external capabilities for end-user client services via service catalog requests or contact with the Service Desk, voice telecom services, and asset management.
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Minimum 1-3 years experience as a Desktop Support/Help Desk/Service Desk/Network technician. As a Desktop Support Specialist - Tier 1, you would close helpdesk requests, onboarding newly acquired firms, working with and guiding interns, installing new hardware and software, and possible travel to local offices in the region.
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Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.) The System Engineer – Level 2 (MSP) – Projects and Migrations role will be an excellent opportunity for an up-and-coming junior tech to gain exposure to emerging virtualization and cloud technologies and grow beyond essential desktop support.
$70,000 - $85,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Help Desk, Desktop Support, Customer Service, Technical Support. IT Help Desk Support - Contract-to-Hire - Roseville, MN. Provide excellent customer service with end users for request via phone, email, chat and virtual meetings.
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Minimum of 4 + years of desktop support, application support, and supporting operating systems in a Microsoft Windows enterprise environment. Provide quality technical service to end users via deskside, phone, and email support.
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The individual will use his/her skills to preform the required job requirements to the organizations end users from a remote IT Service Desk environment. The Desktop Technician Level II ensures that service delivery adheres to organizational standards.
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Ticket Management: Log all help desk interactions and service requests into the ticketing system, ensuring accurate and detailed documentation of customer inquiries, resolutions, and follow-up actions.
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The Help Desk Technician is responsible for providing comprehensive information technology support to the entire corporation, including Arizona office staff, under the guidance of the IT Director and following the directives of the company's management staff.
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Job Title: Sr. Service Desk Technician. The technician will provide senior-level service for any dispatched troubleshooting tickets, resolve and document local requests for assistance, and deliver high-quality second-level service of the technology environment management of incident tickets, asset management, and desktop service.
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Position Title : Service Desk Technician. The individual will be providing desktop support and help desk support. Position Title : Service Desk Technician. The individual will be providing desktop support and help desk support.
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Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
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Tags: Desktop Support Specialist, Help Desk Analyst, IT Support, Service Desk Technician. Desktop Support Specialist. 3 years of Desktop Support experience in a professional setting.
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Our Shared Services centers provide Service Desk, Security and Network Operation Centers that providing support and monitoring of Firm systems 24 x 7. Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data center operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices.
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Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair. Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
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Manage and resolve incidents, fulfill requests, provide best-in-class white-glove support for users as required and provide support for the IT Service Desk call and ticket queues as required.
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