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CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA.
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Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
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Publish and maintain a library of self-help solutions to common problems for user population and promote user access to the ServiceDesk software solutions area. The Sr. Service Desk Support Technician will work with employees and customers across multiple business areas to ensure operational excellence.
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1 to 2 years of previous help desk or technical support experience. Familiarity with: point-of-sales system troubleshooting; Unifi Wi-Fi topography and troubleshooting; Cisco Networking equipment; IT asset and inventory management platforms; and/or help desk ticketing systems.
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Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout.
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Manage all resources within the front office, lobby, and common areas, ensuring up to date materials are available for customer self-help and referral in support of all programs and base/community services and special events.
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The service delivery manager is responsible for implementing best practices and tools that leverage AI/ML in easy to use, plain language formats to enable and promote customer self-help and reduce the frequency and levels of human interaction with service desk and desk side agents.
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Maximizes customer operational performance by providing help desk resources and technical advice. From community outreach, diversity and inclusion initiatives to investments designed to support conservation and sustainability of our community and environmental stewardship is evident.
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Whether you are forecasting housing demand at your desk or conducting face-to-face interviews in a new town, your varied work tasks will help the Armed Forces to better support service members and their families.
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You will support remote end user support strategy for your geography focused on customer engagement,bringing experience in all aspects of Service Desk Services, self-help capability, proactive support, and key stakeholder engagement.
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Work closely with the Digital Workplace Product and Global Support teams to build a customer-focused, regionalized end-to-end Service Desk experience to support GE Aerospace in EMEA.
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We're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers. 3+ years of experience working in network administration or a Help Desk role with a Managed Services Provider.
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This is individual contributor role, working under the leadership of our Sr Director of End User Support. Manage, track, and own improvement plans for end user support Key Performance Indicators for the region, determined through well documented SLAs and XLAs to measure and track operational performance.
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As a Sr Staff Regional Support Leader, EMEA for the GE Aerospace Digital Workplace team, you will be responsible for working closely with the broader Digital Workplace organization to support the running and operationalization of key enabling toolsthat allow employees to engage with internal IT in a seamless, contemporary, and modern way.
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Support GE Aerospaces Knowledge Management strategy, ensuring local needs and regulations are taken into consideration. Demonstrated experience working directly in a customer service or delivering technical Service Desk services.
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