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InContact, Twilio, Genesis, Cisco, Nuance, Avaya, Nortel, Interactive Intelligence, or other contact center software. In depth knowledge of one or more VoIP or cloud based Contact Center solutions like: Mitel, Five9, Nice.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams) Help build state of the art omni channel contact center solutions that provide best in class customer and advocate experience.
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Demonstrated ability to weed, trim and apply application tape to RTA vinyl graphics. Print and Sign Installation including but not limited to vinyl wall murals, wall decals, window graphics, frosted window film, floor decals, dimensional text on walls, acrylics mounted on stand-offs, spot RTA decals on vehicles, and more by either dry or wet application.
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM’s Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Strong knowledge of SaaS, Networking, Internet concepts, VoIP, IVR, Dialer, ACD, CTI, PBX, WFM, CRM, and Contact/Call Center practices. Must possess a strong combination of project management skills, technical contact/call center expertise, and client development (Contivio and/or VoIP Contact/Call Center solutions such as Five9, InContact, Dialpad, Mitel, and/or Talkdesk.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Minimum of 3-5 years of Contact/Call Center Implementation (IVR, Dialer, ACD, CTI, PBX & WFM), and/or engineering experience (deep CRM knowledge is a bonus). Job description Contivio is a global leader in Cloud Contact Center solutions, such as being recognized as being the Call Center solution of choice by Oracle/NetSuite customers, amongst others.
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Complete all required vehicle repair and maintenance paperwork and documentation neatly, correctly, and in a timely manner using AMR repair work orders and AMR Fleet Maintenance Software (RTA) Perform all other duties as assigned by Lead Mechanic, Shop Foreman, and Area Fleet Manager.
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Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider.
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10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Penn State Health - Hershey Medical Center Location: US:PA:Hershey Work Type: Full Time FTE: 1.0 Shift: Day Hours: 40hr Recruiter Contact: Please contact Patty A. Shipton at pshipton@pennstatehealth.psu.edu for additional information.
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Review Contact Center Representatives weekly timecards in Paylocity Time and Labor; make necessary edits/corrections; approve all CSR timecards by the bi-weekly payroll deadline. Oversee performance management; provide insight into employee performance through observation and quality control reviews; support team member development by providing coaching and guiding team members daily; ensure performance management improvement plans are being followed and reviewed; bring quality control issues and/or poor performance issues to the Contact Center Manager.
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This Registered Nurse will be located at Baptist South, located in Jacksonville, FL. If you are interested in this Full-Time, Day shift opportunity, please apply now or contact tiffany.marmol@bmcjax.com.
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