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Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability. Job Title: Night Auditor/Guest Service Agent Reports To: General Manager, Assistant General Manager, Front Office Manager SCOPE: Accurately balances all hotel income and expenses for 24-hour hotel operating period.
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Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
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Incumbents who have not completed these sales techniques, should be well versed in prospecting, rate and contract negotiating, business planning and telephone sales. Quote and negotiate prices with customer representatives, confirming reservations by letter and drawing up contracts; signing for the hotel and obtain customer signatures to close the transaction.
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May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty. Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
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Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Lead Chef; BOH Manager; Market Grille Department Manager, Assistant Market Grille Department Manager; Service Managers.
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Interviews, hires, trains, coaches and reviews direct reports including Front Desk Manager, Night Manager, Executive Housekeeper and Reservations Manager. Overview : This position provides overall leadership for Rooms Division to include: Reservations, Telephone Operators, Front Desk, Guest Services, Transportation, Housekeeping and Laundry as well as assists the Kingsmill Executive Leadership Team with strategic planning, resort leadership and community involvement by developing and implementing business plans to achieve targets, while controlling expense and labor budgets.
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Reporting to the Clinic Manager and/or Area Practice Administrator, Patient Accounts Representative II interacts with patients during registration and check-in/check-out services, provides data entry for billing and coding of claims, monitors phone traffic and schedules office visits, advises patients of facility policies and services, assists with reservations and other special requests.
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Reports To: Front Office/Operations Manager. Transmit and receive messages using equipment such as telephone, fax and switchboard. May post charges such as room, food, liquor or telephone by hand or machine.
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Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand) Standard tools and equipment used in a serving environment including phone, bar code reader, cash register, Multi-line telephone systems, Touch Screen monitors, carving knives, credit card processing machines, paging equipment, Point of Sale printers, terminals and workstations.
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Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. May make, confirm and cancel reservations for guests.
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Assists Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations, utilizes commitment agreement for all group per brand standards. - Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc.
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Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. -You will Ensuresafetyby following guestcheck inandsecurityprocedures and reporting suspicious activity to security, manager, or MOD.
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Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes. Answer phones, make reservations and take messages.
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Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
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reservations manager telephone jobs
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