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Coordinate travel, including airline reservations/online check-ins, hotel reservations, car arrangements, etc. Follow up on meeting reservations and taking proactive measures to ensure meetings are setup properly with technology, catering, and any other requests.
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Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Make reservation, transportation, or entertainment reservations for guest.
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The main responsibility of a Reservation Agent is to help customers with planning and booking reservations for Menin Hospitality hotel brands. Patience work as a hotel reservation agent can include many stressful situations with a variety of customers, and agents are expected to remain calm and pleasant no matter the situation.
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Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
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Makes travel arrangements for management staff such as booking flights, cars, and hotel or restaurant reservations. Enter all data for employee productivity/metrics report in the MS access database.
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Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations. This individual will oversee operations of the hotel sales department including but not limited to direct sales, follow-up sales, administration, hiring of staff, training, managing, and coaching.
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Assist DOS in establishing sales team policies and procedures relating to Sales, Revenue Management, and Reservations. The Assistant Director of Sales assists and acts in the absence of the Director of Sales and Marketing to develop and execute strategic sales and marketing plans and initiatives to maximize hotel service and profitability.
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Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc.
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Support work order management for in-house staff and vendors, and support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending, and badging.
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Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) Report to the Reservations Manager and the Director of Revenue Management. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities, when asked.
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Be able to operate hotel reservations software competently and efficiently. Assist fellow associates in their jobs when able to improve daily operations of the hotel. Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
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Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR.
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At least 4 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.
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Hotel/Restaurant Travel Perks & Discounts! Assist guests with reservations and provide information on local attractions and services. Enforce hotel credit policies and account for all cash transactions.
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The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals.
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