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Is familiar with and can perform all the duties and responsibilities of the reservation agent. Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
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Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately. Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.
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Position Summary: The Reservation Sales Agent (RSA) responds to in bound customer service queue calls with the objective of booking and confirming Spa treatments, services, and other offerings with an emphasis on world-class customer service.
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Viejas Casino & Resort , San Diego's Premier Four Diamond Gaming and Resort destination, is looking for an Reservation Sales Agent to join our team. Reservation Sales Agent.
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The heartbeat for the hotel, the Communications Agent is responsible for courteous and responsive interaction over the phone or chat with guests, future guests, and internal departments, showing a genuine sense of interest and concern.
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Answers guest questions about the Resort and local area or inquiries pertaining to casino services; hotel services; spa and salon services; and travel directions. Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center.
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Maintain complete knowledge at all times of: all hotel features/services, hours of operation local restaurants, bars, nightlife transportation options and current rates local vendors local events/activities scheduled daily group activities resort activities.
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New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.
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If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you.
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Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
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Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
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Grand Sierra Resort reservation agents help people book their stay at the GSR. Reservation agents work a in call center environment for the property and take incoming calls for people inquiring about the GSR. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs.
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Assists in the checking-in and out of the Hotel guest, taking reservation for the hotel, assisting the guest with any needs that they might have while staying at the resort.
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Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.
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Summary of Position:The Reservation Sales Agent must handle a high volume of phone calls, manually track reports, detailing downloaded reservations from our central reservations, and ensure customer satisfaction.
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