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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Responsible for the order and cleanliness of the front desk and lobby area. Verify front desk banks and deposits each shift and follows all cash-handling and credit card policies.
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Meet V.I.P.'s upon arrival at the Front Desk and assist with escorting them to their assigned room. Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned.
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Employees in Nalu Kinetic Spa, Fitness Center, Pool, Food and Beverage, Guest Services - PBX, Reservations, Guest Services - Front Desk, Laundry, Housekeeping and Property Operations. Previous experience as a Reservation Agent.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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Follow all local laws with regard to alcoholic beverage sales. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Previous background from the extended stay industry preferred.
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Issue room key and escort instructions to Guest Service Agent or directly to guest. Make reservation, transportation, or entertainment reservations for guest. Issue room key and escort instructions to Guest Service Agent or directly to guest.
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Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes, to ensure high level of guest satisfaction. Maintains accurate logs of special requests and ensures requests are blocked in PMS or Front Desk system.
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Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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Ability to speak, read, and write fluent English; other languages beneficial. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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Comply with federal, state and local laws regarding health, safety, and alcohol services. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
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Frequently standing up, bending, climbing, kneeling, and moving about the facility. Answer phones in a prompt and courteous manner. Problem solving, reasoning, motivating, organizational and training abilities preferred.
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Responsible to maintain the security of cash, credit card transactions, and guest information. Will be required to obtain a ServSafe certification. Company Paid Short Term and Long Term Disability Insurance.
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We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. Exhibits working knowledge of Microsoft Office and reservation management systems.
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