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Clear and Precise Communication: Relay important and sensitive information between clients and the firm with clarity and precision, ensuring all communications are understood and documented correctly.
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Customer Service / Remote] - Anywhere in U.S. / Up to $42K-yr / Part time to start then transitioning to full time - As a Customer Support Rep you'll: Maintain a positive-empathetic-and-professional attitude toward customers at all times; Respond promptly to customer inquiries; Communicate with customers through various channels; Understand product and relay product knowledge effectively; Keep records of customer interactions-transactions-comments-and-complaints.
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Sigma Defense is seeking a qualified Tactical Relay Field Service Engineer II to join our team in support of testing, integration, training, and maintenance support for our Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Data Transport - Block II Tactical Relay program.
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Customer Support Representative - Work From Home. Customer Support Representative - Work From Home. Miami, Florida, United States.
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The hired candidate will be responsible for installing, maintaining, operating, and training within the Block II Tactical Relay family of systems. Maintain proactive analysis and preventative maintenance of customer VSAT, Voice, Video and network systems worldwide to include hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic tools; cable infrastructure installation and maintenance; and software upgrades and maintenance.
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Interactions with other disciplines (Substation Physical, Relay Settings, SCADA, and Civil Structural) Relay One Line design. Experience with document control software, such as, Bentley Projectwise and Autodesk Vault.
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Calendar Scheduling for CEO, Paralegal & Legal Assistant: Efficiently manage and organize the calendars for the CEO, paralegal, and legal assistant, coordinating appointments and meetings to optimize their schedules.
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Cisco CCNA certification preferred but not required) Working understanding and ability to speak intelligently regarding US Military satellite communications systems, procedures, and practices to include the provisioning of space segment, and gateway operations required.
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Ability to listen actively, relay information, and answer questions and/or concerns. Previous experience in customer support, client services, sales, or a related field. Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
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Answer and manage incoming calls, emails, chats, and/or interactive voice response systems. Record, organize and file customer interactions and account changes. Tremendous upward mobility into other positions and management.
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Remote Position(s) available (work from home) The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem.
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Strive to meet and go above personal and team target goals. Excellent at communicating over the phone and other communication platforms. Ability to learn and follow all customer service procedures and policies.
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Basic computer skills and experience. Able to schedule call back and appoints to resolve customer needs. Customer-focused for positive customer experience and resolution. Excellent retirement plan. Excellent time management and prioritization skills.
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Health Insurance (dental and vision included) Customer Service Job Duties And Responsibilities. Able to up-sell if needed. Must be willing to listen, learn, and resolve any customer inquiry. Able to multitask.
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The candidate would also lead the creation of engineering deliverables including bill of materials, SCADA and telecommunication drawings, relay panel arrangement drawings, single line, three lines, AC and DC schematics, equipment wiring diagrams, relay panel wiring diagrams, equipment specifications, calculation of relay settings, and relay coordination studies.
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