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Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
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This role is responsible for preparation of month-end journal entries and reconciliation, preparation and review of monthly financial reporting, management of fixed asset reporting and preparation for external auditors.
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Support transition from HFM to OneStream (reconciliation, development and conversion of reporting templates and tools, and acting as super-user for division). Must have a strong manufacturing background and excellent analytical skillsAdvanced user of Excel utilizing Pivot Tables, Sumif, If, vlookup, and other functions.
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Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
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Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
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Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.
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Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
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4041 - Houston Auction Center - 6750 Bender Road, Humble, Texas, 77396-2107. payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts.
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4000 - Laurel Auction - 8800 Freestate Dr, Laurel, Maryland, 20723. Report Asset Protection and/or Human Resource related issues to management. Use word processing, spreadsheet and other programs, displaying intermediate PC skills.
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7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563. Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
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7183 - Potomac Mills - 2350 Research Ct, Woodbridge, Virginia, 22192. Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with.
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Wear CarMax clothing (acquired through the company) at all times while working in the store. Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure.
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Develop partnerships with Sales team and other departments in order to provide quality customer service. Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
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Variety of work schedules with shifts that do include nights, weekends, and holidays. Maintain confidentiality of all records, files and reports within the scope of the position. Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written.
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Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. In Washington, part-time Associates receive sick leave consistent with state law.
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