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Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Primary technical role involved in DTI (demand to inquiry): aim at increasing market penetration through technical support during pre-ITO.
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It will establish content guidelines, voice and style guides, and the customer personas by product pivotal to delivering flexible, simple, and intuitive learning paths and help center support resources for our customers across all our products and services.
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Assist sales management in conveying customer needs to product managers, and technical support staff. Provide timely and on-going deal support to help close new opportunities at identified resellers including pricing requests, resource coordination, and other partner management activities.
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You will be hands-on in executing Operations initiatives including client onboardings, client business reviews, customer success initiatives (e.g. creation of support materials, capturing client feedback to help inform and enhance the product), among other general tasks.
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The mission of the Clinical Affairs group within the Medical and Scientific Affairs is to create customer value for ImmunoDiagnostic Division (IDD) by providing clinical evidence for product pre-launch and post-launch across the portfolio.
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Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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The Product Manager is responsible for defining and supporting the building of desirable, feasible, viable, and sustainable solutions that meet customer needs. As the Product Manager, you will need to champion the needs of the customer while focusing on their end goals versus the how of something is done.
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We are looking for a Field Service Technician II to perform all customer support duties and responsibilities relating to KPI products, including preventative maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up assistance, operator maintenance and user training, and promotion of company services as required.
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We're looking for a Bilingual Vietnamese - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels.
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S. / Competitive Pay / Both PT & FT Available / Paid Training - As a Customer Support Specialist you'll: Respond to customer inquiries and complaints via email; Answer questions about products; Troubleshoot and resolve product issues and concerns; Assist customers over the phone, if applicable.
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Build scoring thresholds for named accounts in Customer Health Dashboard based on your understanding of the customers anticipated and target product adoption and engagement goals. Leverage customer communities and community management to help with ticket deflection, peer-to-peer support, and a centralized location for customers to self-serve.
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Additionally, it will collaborate with business systems, operations, and product/program teams to make sure help and education content is accessible and easy to leverage by optimized AI-driven customer self-service and agent support workflows.
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Develop and implement training programs for the HR Shared Services team to enhance their skills and knowledge in providing top-notch HR support. We are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as a Senior HR Operations Specialist.
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Functions: Process Request, Incident and Problem tickets as well as participate in support activities Complete basic tasks assigned by other team member that are working with business stakeholders and product vendors to design integrations to desired systems.
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Support the PSS with web requests, customer inquiries, follow ups, quoting and various other tasks. Focus on customer needs to deliver growth and solutions across the comprehensive portfolio of product.
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