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The Head of IT Service Management and Quality Engineering will oversee a team responsible for Incident & Problem Management, Change Management, Operations Command Center, Network Operations Center, Application Support, and Quality Engineering.
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Applying problem-solving techniques as it relates to dispute resolution to include, but not limited to, HMSA's provider contract definition, application of payment or medical policies, provider operations that involve posting claims payments, and complaints made through the Insurance Commissioner's office within timeframes required by the Insurance Division or by HMSA as stated in the provider contract.
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ITIL Knowledge – Problem Management and Change Management. Master’s Degree in Business Administration, Computer Science, Information Systems Management (or other related technology degree) or equivalent field experience.
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At least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management.
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Service Now: Application Portfolio Management (APM), API Inventory, IT Asset Management (ITAM), Governance & Risk Compliance (GRC) for management of IPTs (Issue Problem & Threats), Configuration Management Database (CMDB.
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PMI Project Management Professional (PMP) or Agile Certified Practitioner (ACP) certification. Skillful in adopting corporate project management standards (which incorporate PMI standards), IT controls, risk and regulatory requirements.
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Collaborates with content development and marketing teams (distribution, customer success, field and marketing enablement, health solutions and wealth solutions)to support and foster an approach that support business and growth office objectives Adopt, utilize and role model the Voya Management System(Workfront) as part of everyday activities to drive behavior, facilitate and foster team collaboration & empowerment, and promote a problem solving culture.
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Under administrative direction, the Prevention and Problem-Solving Manager provides management functions for HSH's Preventions and Problem Solving interventions and programs to prevent San Franciscan's on the cusp of losing housing from entering the homelessness response system and those experiencing homelessness resolve their homelessness given that there is not enough subsidized housing in SF to exit those experiencing homelessness to permanent supportive housing.
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The role requires a sharp analytical problem solver who's adept at credit and fraud model risk management. 6+ years experience in quantitative modeling of credit risk; fraud risk; and/or model risk management in a financial institution.
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Strong working knowledge of IT service management, including change management, configuration management, asset management, incident management, and problem management.
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ITIL Foundation V3 Certification preferred with experience implementing IT service operations processes: incident management, problem management, request fulfilment, access management, and related IT Service Management tooling within ServiceNow.
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The ideal candidate will possess expertise in Model Risk Management methodologies and techniques, proficiency in programming languages and data science tools, and exceptional analytical and problem-solving skills.
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You have a background working within the ITIL and IT Service Management discipline. You have experience with the ServiceNow modules and capabilities including ITSM, ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM, Vulnerability, HR, GRC and Integration HUB.
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Must be willing to relocate Strong technical mind-set, including problem solving, troubleshooting, logical reasoning Outstanding verbal and written communication skills Entry-Level ServiceNOW Developer responsibilities include: Develop and maintain ServiceNow applications/modules, including incident management, change management, problem management, service catalog, and other IT service management processes.
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Provide metrics on Incidents Reported and work with the SRE Management team to identify trends/issues that require inclusion into the Problem Management agenda driven. Job Title: Lead IT Risk Management Analyst.
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