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Experience with business intelligence data visualization tools (Power BI, Tableau, or equivalent) is preferred. Position Description - Business Intelligence Analyst.
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The ideal candidate will have a strong background in data analysis, data visualization, data engineering, and business intelligence. Experience with data visualization tools such as Tableau or Power BI.
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In this age of disruption, organizations need to navigate the future with confidence by tapping into the power of data analytics, robotics, and cognitive technologies such as Artificial Intelligence (AI.
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With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
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Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. Ability to connect a customer's specific business problems to Genesys analytics solutions.
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Subject matter expert for Business Intelligence platforms, which may include Office 365 tools, Power BI, Smartsheet, document management repositories, projects management platforms and similar tools.
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This is a customer facing role and requires the ability to present to both technical and business executive audiences. Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, NICE, Cisco, Avaya, etc.
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Summary: We are seeking a highly skilled and experienced Contact Center Data and Analytics Consultant to join our team. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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8+ years direct experience with Genesys Engage Infomart or GCXI or NICE CX Analytics; strong understanding of Contact Center and Customer Experience data and metrics. Strong proficiency in SQL, data modeling, and data engineering.
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The Director, IT Data Architecture and Strategy leads the design, development and implementation of business intelligence, analytics, data warehouse, and master data management solutions and strategies.
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Experience with Snowflake. Experience with data governance and data management best practices. Work hands-on with prospects and customers to demonstrate and communicate the value of Genesys data and analytics apps throughout the sales cycle, from demo to proof of concept to design and implementation.
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Proficient in Tableau and other BI tools, such as Power BI, SSRS. We are looking for a Director of Business Intelligence to join our data analytics team and lead the development and implementation of data-driven solutions for our business.
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In depth experience with data visualization and analytical tools (E.g. Tableau, Power BI, Looker) Reporting to the Director of Product, the Senior Data Analyst will deliver high-quality strategic and tactical analysis; collaborating with the product, engineering, data science, business intelligence, member experience and operations teams.
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Skill in utilizing business intelligence tools (Tableau, Power Bl, Qlik). Ability to develop reports and/or complex dashboards with reporting tools such as Tableau, or other reporting and business intelligence tools.
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Use tools and systems such as Delphi, Windsurfer analytics, ecommerce analytics and/or Business Intelligence. Expertise in Google Suite of products including Data Studio and Google Analytics (GA4), Power BI tools, Microsoft Suite is required.
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FEATURED BLOG POSTS
Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).