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This Contact Representative position begins with comprehensive classroom training and on-the-job training. How to Apply: Click this site’s APPLY link to access the official Contact Representative Job Opportunity Announcement (JOA) on irs.
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You will qualify for the GS-5 grade level based on your specialized experience and/or education. Please see the How to Apply section below to access the official Job Opportunity Announcement and salary information.
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OR You may substitute education for specialized experience as follows: Completion of at least four (4) years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours, or 2,880 formal classroom hours) or a bachelor’s or higher degree.
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This means you do not need tax experience to qualify for the position—our training provides you with the knowledge and resources you need to provide a range of administrative and technical assistance to taxpayers.
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At the same time, you’ll have that sense of public service, knowing that the support you provide to taxpayers will contribute to everything from funding domestic programs to the defense of our nation.
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Employees receive the full package of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, which is a retirement plan similar to a traditional 401(k.
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At the IRS, you will be provided with career development and advancement opportunities so your career can grow with your aspirations. As an IRS employee, you’ll enjoy all the rights and benefits of federal employment.
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You will also learn about telework eligibility, U.S. citizenship, and other requirements that should be reflected in the information you provide in your resume. usajobs.gov, the federal government’s official employment site.
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Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file a tax return and/or pay tax liabilities and encourages voluntary compliance with tax laws.
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Experience for the GS-5 grade level: You must have one (1) year of specialized experience at a level of difficulty that includes work in positions that involved frequent contact with the public and researching and responding to non-routine requests for information orally or in writing.
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The incentive will be $2,000 and will require a service agreement. The following are examples of specialized experience that may be qualifying and are not all-inclusive. These types of jobs are all within your grasp, depending upon the experience you gain in the agency and any additional education that you might attain while an employee.
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OR You may qualify based on a combination of experience and education. Other IRS employment opportunities include jobs such as Revenue Officer, Revenue Agent, and Criminal Investigator (Special Agent.
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Usajobs.gov to search for other IRS opportunities, such as Revenue Officer and Revenue Agent and Criminal Investigator positions. Contact Representative Duties: Interprets and applies applicable portions of basic tax law and regulations and basic collection techniques and enforcement actions to advise, inform, assess, and collect taxes and associated liabilities.
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Use your customer service and administrative experience or your bachelor’s degree (any major) to qualify for an entry-level IRS Contact Representative employment opportunity. Conducting face-to-face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues.
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You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Get training and on-the-job support from managers who are invested in your success.
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