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Quality Assurance, Call Center, Coaching, Contact Centers, Call Center Quality Monitoring, Voice of the Customer, Customer Experience Management, Agent Performance Management, and Workforce Management.
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Quick apply Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus Group Inc. Toronto, ON C6A posted yesterday More. quick apply Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus Group Inc. Toronto, ON C6A posted yesterday More.
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Protects the Firm, Financial Advisor (FA’s), and the client by enforcing collection procedures, policies, regulations, and monitoring activity in accounts, while providing superior service.
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At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
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The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed.
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Are you a motivated Customer Service Specialist interested in working for a world leader in financial services? Processes client transaction requests and reviews transactions for accuracy, completeness, and.
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Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
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Consistent implementation of skills and knowledge to manage and prioritize competing tasks; ability to multi-task and pivot from one task to another to include internal and Agent communications, on/off-call Agent questions, and more.
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The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
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Professional customer service, Microsoft Office skills and Google Suite to effectively process client and collateral requests related to servicing a growing invoice portfolio. Makes recommendation to Client Experience Specialists whether to approve, hold or deny purchase of specific invoices based on verification and credit results.
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NexRep has innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents that match client customer profiles.
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Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWe’re looking for.
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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Although this involves interaction with our sales team, this is not a sales position, but more so involves gathering information, following up on leads and working as a customer service agent for both the potential customer and the sales consultants in an office setting.
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Provide regular and comprehensive analysis of overall contact center performance, tracking, analyzing, and reporting on call center/agent performance using reports from the Workforce Management (WFM) system.
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