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Our Call Center Representative will be responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email, with the focus on always providing the best possible patient experience.
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May be required to secure gates, sound alarms or call police or fire department by telephone in case of fire or presence of unauthorized persons. Reporting any unusual or suspicious activities on the site to supervisory staff and examining doors and windows to determine that they are secure.
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Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
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They also partner with the MRI-Simmons Field Operations Training Team on all aspects of Help Desk technician and telephone interviewer training. Current Panel Relations activities include inbound Help Desk survey respondent support (via phone and email); outbound survey-validation initiatives (via phone); outbound survey-reminder projects (via phone); as well as the scheduling and execution of phone surveys/interviews by our call center vendor.
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Participate as required in on-call, evening, weekend, and/or shift work hours upon eligibility Maintain workforce utilization level as required Reports to Operations manager Requirements/Qualifications: Valid driver’s license Minimum high school diploma.
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Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in CRM system.
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Processes various utility account activities, including new account setup, account closings, account transfers, adjustments, meter reading re-checks, changes in service, changes in name/address, utility removal/relocation and other account activities; monitors delinquent utility accounts; records of delinquent account transactions and payments; initiates communication to collect payment on accounts; authorizes partial payments on delinquent accounts.
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Provides feedback, coaching, training, and development to employees Inspects and monitors quality requirements Requirements: High School Diploma or equivalent, Bachelors preferred 3 years experience in a Customer Service-related field (i.e. telephone representative, billing analyst, RM&P, or in a meter reading field) Familiar with the use and application of various billing, call recording and monitoring systems.
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The employee must be able to carry equipment and tools, stoop, kneel, crouch, crawl, and operate a variety of tools and equipment; must be able to lift and/or move up to 50 pounds; must be able to operate a vehicle to travel to on-site work areas; and must be able to talk and hear.
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Deliver analytics on the largest clients using Power BI and EDW tools and communicate results and trends to internal stakeholders. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition.
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Develop and implement QA process and protocol for all process improvement initiatives and new client on-boarding. Regular employee health, wellness & engagement activities! This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment.
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Work on value adding activities such Knowledge base update and self-development. To provide level 1 remote desktop support to resolve tickets provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
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Create branch sales plans and lead sales activities including submission of weekly call reports, participating in weekly conference calls, attendance at monthly sales meetings, cold calling, promotional events, branch huddles, and daily sales coaching.
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Capable of utilizing telephone and radio communications to call for assistance from police, fire or emergency medical services as the situation dictates. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services.
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And our work depends on a Customer Service Specialist II joining our team to support the New York State Department of Health Medicaid Management Information System, Healthcare Workforce Bonus program activities at Riverview Center in Menands, NY.
$15.2 - $22.8 an hourFull-timeExpandUpdated Yesterday
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Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).