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Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
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Requires one or more years of job specific experience in research recruitment, clinical research, telemarketing, or customer service call center environment. Updates project staff regularly on recruitment and community engagement activities and liaise with other staff on recruitment efforts.
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Review all critical intervention plans and become involved in direct crisis intervention during regular business hours and as needed on a call down basis after hours or on weekends.
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The RN Clinic Nurse also participates in the on-call rotation with 4 other RNs. After hours calls are phone triage only. We provide all physician and nursing care, prescription drugs, durable medical equipment, dental, eye and foot care, hospital care, medical transportation, home care, emergency, and rehab services in our Clinic, as well as social and recreational activities at the Day Center.
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Medical engagementEffectively collaborates and engages in scientific dialogue with TLs to gain insights on clinical landscape to ensure development of a medical plan that is both product/disease area focused and translates into effective launchProactively engages in scientific and clinical conversation to ensure development of a medical plan that is both product/disease area focused and translates into effective launch and LCM activities.
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The MSL will also be responsible for serving on a scheduled, standing basis as "Medical on Call" - virtually engaging treating physicians in the community, facilitated by their commercial counterpart, TAS (Therapeutic Area Specialist), to answer unsolicited off-label and technically complex questions in real time.
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MSL engagement with HCPs is focused on pre- and peri-launch activities or according to lifecycle needs of the brand. The MSL will engage in educational dialogue with relevant HCPs and share relevant clinical evidence and information based on the physicians' needs and in accordance with the field medical plan.
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The selected candidate will be appointed at the level of Assistant or Associate Professor in the HS Clinical series depending on qualification and interests. Faculty in the Health Sciences Clinical Professor series are salaried employees in the health sciences who teach, participate in patient care, and may participate in University and/or public service and scholarly and/or creative activities.
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Accurately report/submit sales call activities, territory expenses and written reports and within deadline as defined by Astellas or the Regional Sales Manager. Effectively promote and educate targeted physicians/HCPs on the use of Astellas' products through one-on-one meetings and group presentations, company-approved promotional speaker programs, and other company-approved means.
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Our Client Service Managers are available 24/7/365 to answer any of your needs or concerns via our on-call service. Identifies need for intervention by other members of the home health team on an ongoing basis and reports to the RN or Director of Clinical Services.
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Participates in regular one-on-one conversations with Regional Practice Manager (RPM) to review: previous and upcoming weeks activities with a strong focus on revenue generating activities, progress towards sales goals, individual customer needs, ongoing strategies to drive business and volume growth, key appointments in which RPMs involvement may be required, etc.
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Participate in clinical and administrative on-call activities, weekend call, continuous performance improvement and participate in Medical School and Department Committees as needed.
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Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points.
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Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with professional standards of maternal, post-partum and neonatal nursing care and hospital or center administrative procedures.
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Provides medical support to address unsolicited HCP questions in real-time, both in face-to-face interactions and through the Medical on Call virtual capability. Effectively collaborates and engages in scientific dialogue with TLs to gain insights on clinical landscape to ensure development of a medical plan that is both product/disease area focused and translates into effective launch.
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