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Midas Hospitality is seeking a Front Office Manager to join our team at the Residence Inn / Fairfield Inn hotel located in Charlotte, NC. This position will supervise front desk staff and run all aspects of the front desk and office.
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Maintain the cleanliness and organization of the hotel lobby and front desk area. The Night Auditor represents the hotel overnight and is charged with ensuring the hotel is ready for the following morning.
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Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager. Assists and coordinates with Front Desk for any special requests. Coordinate with Front Desk in regards to room moves.
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Have a full working knowledge and expertise of each shift including night audit. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
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Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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The Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Our property is seeking a night auditor to join our growing group of hospitality professionals.
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The Guest Service Representative Night Auditor is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day.
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Experience: At least one year working at a hotel front desk as Night Audit, Front Desk Clerk or other capacity. Assist and oversee all Front Desk/audit functions in an overnight capacity.
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Be available to oversee the front desk operations during the hours of 11pm to 7am. Read, maintain and make entries in the Front Desk log book. Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position.
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Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. Complete working knowledge of Front Desk Clerk’s duties required.
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Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Performs duties of guest service agent, night audit or other positions as needed.
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Hotel Night Auditor. Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
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Complete back-up of front office computer system and night audit program daily (if applicable). Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
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As a night audit/front desk agent, you will represent the hotel to the guest throughout all. As a night auditor, you are also responsible for assisting guests with their overnight.
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night hotel front desk jobs
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