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Performs duties of guest service agent, night audit or other positions as needed. Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
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He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Assists with training guest service team members.
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Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Check guests in/out and perform Guest Service Agents tasks.
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The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel.
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Previous night audit/accounting experience or equivalent training required. Opportunity: Night Auditor. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
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Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
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Hotel Night Auditor/Guest Service Agent –Part Time/Full Time. The primary functions of the Night Auditor are to provide personalized and empathetic service; to review, edit and balance the daily transactions of the hotel; appropriately distribute all reports generated during the day closing process; and to assist the Front Desk Manager with routine front desk functions, providing a safe, secure, and hospitable environment for all guest and employees to meet Hilton’s excellent standards of service.
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Guest Services Representative/Front Desk Agent The Hotel Guest Services Representative is responsible for providing and promoting a high level of guest service from reception at the front desk to guest checkout.
Full-timeExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
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Guest Service Experience preferred. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc. Must be able to show initiative, including anticipating guest or operational needs.
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Job DescriptionJob DescriptionJob ResponsibilitiesThe Night Auditor functions as an overnight Guest Service Representative along with additional front desk responsibilities. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.
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Ensure overall guest satisfaction. Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager. Follow sustainability guidelines and practices related to HHM’s EarthView program.
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FSD is a plus, required within 90 days of employment. HHM Hotels is proud to be an equal-opportunity employer. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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night guest service agent jobs
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