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Overview: Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
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Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager.
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Job Title: Night Auditor/Guest Service Agent Reports To: General Manager, Assistant General Manager, Front Office Manager SCOPE: Accurately balances all hotel income and expenses for 24-hour hotel operating period.
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Check guests/in out and perform Guest Service Agents tasks. Previous night audit/accounting experience or equivalent training required. Opportunity: Night Auditor. Respond to guest inquiries and resolve complaints.
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The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.
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Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Ensure overall guest satisfaction. Follow sustainability guidelines and practices related to HHM’s EarthView program.
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Qualifications Qualifications:Previous experience in a 4 Diamond or Luxury Resort preferrredPrevious Customer Service experience preferredPrevious experience as a Night Audit or Front Desk agen preferredAttain a high propensity for customer service.
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Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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FSD is a plus, required within 90 days of employment. HHM Hotels is proud to be an equal-opportunity employer. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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If you are a night owl and love meeting new people, being of service, and helping to grow a great brand, we’d love to chat. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
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We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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Reports to the Front Office Manager/Night Manager and Supervisors. Supports the front office team, sales team and guest experience. Communicate with prior shift's Front Desk Agent to review all follow-up items.
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Opportunity: Guest Service Agent / Night Auditor. Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
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Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Keep records of room availability and guests' accounts, manually or using computers. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
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Practice safe work habits and wear protective safety equipment. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It. Work schedule varies and may include working on holidays, and weekends.
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night front office guest service agent jobs
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