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Performs room shows when requested by management or Front office employees. Explains features of the room, such as operation of radio, television and night lock, and how to place telephone calls.
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This includes leading and managing Front Desk, Night Audit, Concierge, Valet and Bell staff in order to ensure the highest standards. The Guest Relations Manager is instrumental in assisting the Front Office Manager to run the Front Office operation.
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Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit. Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year.
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May also assist in supervising bell, valet and night audit and other roles as needed. Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments.
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Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met. brings joy to families through active involvement in daily front desk and lodge operations.
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Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook. Minimum of 1 year prior experience Rooms Division/Front Desk. Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
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Train and cross-train all employees in the operations of the Front Office, Valet/Bell, and Night Audit. Job Summary:We are looking for an Assistant Front Office Manager to support the Ranch Front Office Manager in day to day operations.
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Other duties as assigned by the supervisor such as assisting in roles of Front Office Manager, Night Audit, Reservations, Bell Captain, or Manager on Duty, etc. Two years combined experience in a hotel front desk and/or supervisory role required (or similar.
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The ability to perform other tasks and projects as delegated by the Director of Guest Operations, Front Office Manager, Night Manager, or Revenue and Reservations Manager. The ability to understand the tasks performed by a PBX Operator, Reservationists, Concierge, Room Attendant, Houseperson, Valet, and Bell person.
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Hotel Front Desk Supervisor Great Wolf Lodge Olympia WA. Hotel Front Desk Supervisor. Hotel Front Desk Supervisor Great Wolf Lodge Olympia WA. Hotel Front Desk Supervisor. Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members.
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Hotel Front Desk Supervisor Great Wolf Lodge LaGrange GA. Hotel Front Desk Supervisor Great Wolf Lodge LaGrange GA. Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills.
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Front Office Manager. Work at front desk, concierge, and bell desk as appropriate. The Front Desk Manager is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.
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Responsible for supervision and training of all Front Office employees including but not liminted to Management Trainees, Concierge, Bell and Door staff, and Lobby Ambassador/Volunteers.
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Minimum 1-3 years of front office management experience in the hospitality industry. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
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Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.
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