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Ensure front desk staff adheres to uniform and work schedule policies. Maintain inventory of front desk supplies and order as needed. Conduct inspections to ensure completion of front desk shift tasks.
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Perform front desk sales representative and night auditor duties as required by staffing levels and business demand. Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.
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Have a full working knowledge and expertise of each shift including night audit. Issue room key and escort instructions to Guest Service Agent or directly to guest. Have a full working knowledge and expertise of each shift including night audit.
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Subordinates:Housekeeping Supervisor,House persons, Room Attendants, Laundry Attendants, Breakfast attendants, Front desk associates, Night auditors, Front desk Leads, and Housekeeping/Breakfast Coordinator.
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Review daily Front Office work and activity reports generated by Night Audit. The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
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Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner.
$56,150 - $73,983.24 a yearFull-timeExpandUpdated 12 days ago - UpvoteDownvoteShare Job
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Covering Front Desk/Night Audit and or Breakfast Attendant duties as required. Must have 2-4 years experience in guest services/front desk. This position is responsible for assisting to oversee the operations of the hotel which include housekeeping, front office and engineering.
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Train front desk staff to successfully perform selling techniques and procedures for current promotions. Assist the general manager with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.
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The Night Auditor is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Ensure the cleanliness of the front desk and back office area at all times.
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The Front desk agent / Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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The Front Desk Supervisor is responsible for supervising the guest services team to ensure the completion of essential duties necessary for an efficient Front Desk operation.
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Perform the duties of a Front Desk Clerk including express checkouts. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.
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Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations. The Front Desk Supervisor is primarily responsible for the success of the Front Office operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Office: Front Desk, Guest Services, Reservations and PBX according to brand standards.
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