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As a Guest Service Representative – Night Audit, you will be the main point of contact for our overnight guests, helping ensure they have a quiet and comfortable stay.
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Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
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Handling guest check-in and check-out in an accurate and efficient manner. Are you a dependable night owl with a passion for serving others? Continuously promoting, communicating, and embodying the RMC culture.
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You will be responsible for attending to the needs of our guests during their hotel stay, especially during check-in and check-out and balancing the daily revenue and expense transactions. Closing and balancing all hotel accounts and direct bills.
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Act as a Guest Service representative and manager on duty during the nighttime hours. Act as PBX operator during the audit shift. Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
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May be required to generate and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports as well as other daily, monthly or annual occupancy reports.
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Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times.
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Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work. Our hotel is part of the Raymond Management Company portfolio of award-winning hotels across the U.S.What you will be doing: Providing information to guests about the local area, hotel services and amenities.
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Complete all night audit procedures needed to roll current business day. Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met.
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Balance all cash receipts and work performed during the audit shift. Are you a self starter and want to work for one of the best in the business? Prepare the front office for the 'A' shift and reset day's business.
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The Front Desk Agent/Night Auditor will serve as a representative of the hotel and uphold the highest standards of service and professionalism. Complete end-of-day processes and perform night audit duties, including closing the day's transactions and posting charges to guest accounts.
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Previous guest service or front desk hospitality experience preferred. Prepare the front office for the 'AM' shift and reset day's business. Reports To: Front Office/Operations Manager.
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Act as a Guest Service representative and manager on duty during overnight hours. The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets.
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Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
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Attend and actively participate in all front office meetings. Understand and use math concepts in order to design a financial or economic system. Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.
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