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To fulfill all job responsibilities, the employee will utilize various tools and technologies, including but not limited to Cvent, Event Management Systems (EMS), Carousel Digital Signage, Bright Author Connect, ClickShare Wireless Presentation System, Hybrid Meeting Equipment, Social Tables, Zoom, Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
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Acts as an extension of staff to handle day-to-day activities to include project management, land development plan and permit reviews, meeting administration, meeting minutes, grant compliance, and file management.
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The Executive Meeting /Convention Services Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel’s revenue meeting planner satisfaction scores and food and beverage sales goals/budgets for one or more assigned properties.
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Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
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Works closely with the Maintenance Planner and uses the CMMS (Maximo) system to create a weekly / monthly maintenance schedule for all assigned general trades technicians; and to ensure they are meeting expectations / assignments.
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Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
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The Convention Services Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel's revenue meeting planner satisfaction scores and food and beverage goals for one or more assigned properties.
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Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests. This is a full-time on-site role for a Conference Services Manager located in Needham Heights, MA. The Conference Services Manager will be responsible for managing and detailing events, ensure guest satisfaction, meeting and event planning.
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Establish excellent relationship with meeting planner and try to up sell dining. Addresses any challenges with meeting planners or attendees with appropriate managers. Conducting site visits with meeting planners and attending pre-cons.
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Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up. Attend daily Wyndham Business Review (WBR) meeting. We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
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Attend Transportation Safety & Advisory Commission and Bicycle & Pedestrian Subcommittee meetings and provide staff support by sending out meeting notices and other communications, preparing the agenda, and taking meeting minutes.
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Submit Meeting Planner Hilton Honor Points. Block group meeting space specifications and ensure that accurate information is collected and entered in the reservations system. Assist the Sales Catering Team with the Resume BEO Packets for Staff Meeting.
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Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise. Creates Banquet Event Orders (BEO’s) to review with the meeting planner.
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Highlight critical parts and any issue, which may keep operations from meeting the MPS. Meet weekly with Contracts to review all pending and recently received demands and assign planner responsibility to the appropriate individual.
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Responsible for all operational and educational aspects of CME-certified meetings.
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