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IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application CompTIA A+, Microsoft Certified Professional (MCP) or better.
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5 Years of technical troubleshooting experience, ideally as a Help Desk Service Engineer or System Administrator supporting LAN/WAN. Preferred, but not required - professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
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Keywords:Centreville VA Jobs, Help Desk Analyst, Microsoft, Desktop, Server, Office 365, Azure, MAC Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting.
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Working knowledge of information technology user support processes is preferred including help desk, desktop support, asset management, procurement, and user training. You will use help desk software to input incident information, track the status of incidents, and report on support activities.
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Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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IT Support Help Desk Specialist provides advanced technical support and troubleshooting primarily within a Microsoft stack environment. 5+ years of experience in IT support roles, with a focus on help desk support in a Microsoft-centric environment.
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Follows closed Help Desk tickets with relevant documentation and distributes to more experienced team members for review and to post on SharePoint. Responds to all Help Desk tickets within one business day and creates relevant documentation.
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In-depth knowledge of: Hands on experience in Networking Knowledge about Data Centre Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications Active Directory Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
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This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
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A+ Certification/MCP is a bonus. Associate degree in business, information technology, or CIS/MIS. A+ Certification/MCP is a bonus. Must have ability to ascend and descend stairs. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
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The Entity help desk is located at a specific Hospital where tickets are addressed via email, walk-ins, but mostly via phone, in addition the Entity uses Microsoft System Center for ticket management.
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Relevant industry certifications, such as MCSE or MCP, are a plus. Technical support skills, including providing end-user support. Relevant industry certifications, such as MCSE or MCP, are a plus.
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Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements Provide timely communication on issue status and resolution.
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2+ years of experienceProven experience in a help desk or technical support role, preferably in a SaaS environment. IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
$65,000 - $85,000 a yearExpandUpdated 6 days ago
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