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The Manager, Learning & Development is a key member of the IHOP Learning and Development Team. This position which reports to the Director, Learning and Development will help lead a team of instructional designers and direct the scope of work for all IHOP operations-based training Initiatives.
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We are looking for a dedicated Learning and Development Manager to help continue building on our culture of excellence and support our employees' careers throughout their life cycle. Reporting to our Director of People Operations, you will be the go-to person for all professional development discussions and resources, own our suite of L&D initiatives end-to-end, and ensure that all employees receive necessary training and development opportunities to excel in their roles, and that our team members never stop learning and growing.
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Proven track record in designing and implementing successful, customized learning and development programs for different departments/teams. Leverage multiple modalities and the 70-20-10 golden learning source ratio to ensure our team members receive effective training and development that directly influences their career growth at Jerry.
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Master's degree in Organizational Development, Instructional Design, Training and Development or related strongly preferred. Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs.
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The Learning & Development Specialist delivers recovery and trauma-informed courses to MHP Staff, program participants, provider agencies and employers, and other community members, including but not limited to the MHP Certification programs (Certified Peer Specialist (CPS) and CPS Supervisor (S-CPS), the WRAP series (Seminar I and II), continuing education courses, and professional development courses.
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Strong understanding of adult learning principles and instructional design methodologies. Manage instructional design resources and vendors to support the delivery of business unit learning solutions.
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Design, develop, and deploy learning solutions including participant manuals, leader guides, job aids, online content, and procedure manuals. Partner with management, performance consultants, and subject matter experts, and measure and evaluate the effectiveness of training efforts, transfer of learning, and impact of learning on business results.
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Review and analyze job descriptions and career path models to identify areas of opportunity within performance development across the organization. Experience developing and facilitating development programs to train a wide variety of business units.
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Experience working with e-learning platforms and practices. Working directly with our founders and seasoned leaders who have scaled companies like Robinhood, Amazon, LinkedIn, Wayfair, SoFi, Microsoft, etc.
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5+ years of related work experience in a learning & development role (e.g. L&D specialist, instructional designer, training specialist, eLearning developer, LMS administrator, or related.
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Bachelor's degree in Instructional Design or related (e.g. Technical Writing, Educational Psychology, etc.) We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
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We implement modern backend solutions that support microservices architecture with the following technologies: NET Core, Node.js, Java, SQL Server, PostgreSQL, MongoDB, Redis, RabbitMQ. For the web UI front-end development, we opt for React, or Angular, and for mobile development — Swift, Kotlin, Java. Most of the systems are designed for cloud infrastructures like AWS, Azure, GCP, and heavily rely on Docker, Kubernetes while modern CI/CD is made using GitLab CI or TeamCity.
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Knowledge and experience in a broad range of online learning tools including course authoring software, and other learning technology/multimedia solutions for course development and delivery such as Camtasia, Articulate Studio, Articulate Storyline, and webinar tools.
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Intermediate to advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe Captivate) 3-5 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
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Learning and Development Manager Essential Functions/Position Responsibilities Learning & Development Conduct core group of mandatory trainings on a regular basis for direct support staff.
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