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The NiSource IT Customer organization is accountable for all NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/IVR), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and Marketing and Energy Supply trading.
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Account Inquiry, Funds Transfers, Online Banking Password Resets, IVR Password Resets. Assist customers and branches needing technical assistance with all Bank related business products such as Online Banking, IVR, ITM, etc.
Full-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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This role demands a hands-on approach in collecting, analyzing, and disseminating data originating across a variety of channels including live voice, IVR, web, mobile, SMS, email, and upcoming chat interfaces.
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Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing.
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Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya. Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya.
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Scrubs monitors and circulates in all invasive procedures in the cath lab and IVR. (invasive/surgical and interventional procedures) inventory control. The hospital provides a continuum of services through its centers and programs, including a 24-hour emergency department, critical care, cardiac care ranging from minimally invasive to open heart surgery, obstetrics/gynecology, urology, a nationally accredited breast health center, spine care, gastroenterology, surgical services, cardiac and physical rehabilitation, and a 12-bed geriatric psychiatric inpatient unit.
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Types of Procedures Performed: IVR exp; angioplasty; Vascular & Neuro Intv Radiology expShift is Monday - Friday, Four ten hours shifts with on- call duties and rotating day off. Types of Procedures Performed: IVR exp; angioplasty; Vascular & Neuro Intv Radiology exp.
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Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP/NLU, Automated Dialers, Queuing, Skilling, VoIP, DID, TFN, DNIS, ACD Email, Web Messaging and SMS. Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS.
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Evaluate, design, and implement Genesys Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS Teams, Salesforce, and others.
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Experience using computer applications including spreadsheets, email, word-processing software & web-based systems (EDC, IVR/IWRS, CTMS). Experience using computer applications including spreadsheets, email, word-processing software & web-based systems (EDC, IVR/IWRS, CTMS.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Collaborating with stakeholders within a highly matrixed organization to design solutions that provide personalized, contextual experiences for customers in key interaction channels such as desktop applications, Digital, IVR, Chatbot, Email, and SMS.
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Experience in a Product Owner, Experience Designer, Business Architect or similar business role. Delivering concise storyline and strategy updates for key senior updates and operational reviews. Wireless and wireline telecom experience a plus, especially within Verizon.
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Such projects relate to functionality enhancements in the areas of Customer Relationship & Billing Systems (i.e. Smart Care), Advanced Meter Infrastructure Systems, Siemens/OMS Systems, Customer Rate Cases, ESCO Regulatory Orders, Accelerated Web enhancements, and IVR Upgrades.
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Experience on VOIP, Dialer, ACD , IVR, SBC. Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
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Integrated voice response (IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent automation. Integrated voice response (IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent automation.
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