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Monitor and respond to systems and manually generated incidents and requests using the ServiceNow ITSM system. Preference given to individuals possessing current RedHat RHCSA or equivalent (e.g.: AIX ), Microsoft Azure certifications and experience with automation development using Ansible Tower.
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This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users.
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Familiarity with ITIL processes and IT Service Management (ITSM) principles. ServiceNow Certified Application Developer and Certified Implementation Specialist (CIS) - Application Portfolio Management.
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Assist and support ITSM tools as needed for change management, CMDB, Security, Testing, etc. A minimum of 7 years of experience working as an S4 HANA/SAP Security Analyst. Complete understanding of the SAP’s core modules, Ariba, Concur, BTC and the inter-dependencies around Finance/Controlling, Order Management, and Warehouse management (EWM.
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ITSM - IT Service Management. 60 months experience in building extraction and transformation of transactional data to drive data warehouse loads and end user BI as well as reporting requirements using ETL tools like Pentaho Data Integration (PDI) or SQL Server Integration Services (SSIS.
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You will focus on selling our ITSM, IT Operations Management,andAsset management products to new and existing enterprise clients. Drive sales of ITSM, IT Operations Management,andAsset managementproducts to achieve or exceed sales targets.
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Have experience working on ITSM tools BMC Remedy Helix, Jira. Have experience working on ITSM tools BMC Remedy Helix, Jira. Experienced in setting up and administering middleware tools IBM MQ, Kafka and Tibco FTL.
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Other desired certifications include ITSM, CAPM, PMI-ACP, and/or PROSCI. Other desired certifications include ITSM, CAPM, PMI-ACP, and/or PROSCI. We take pride in our recognition as a five-time honoree of the Inc. 5000 list and a two-time recipient of the Washington Business Journal's Fastest Growing Business accolade.
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Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
$175,000 - $235,000 a yearFull-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Additionally, you'll mentor Level 2 technicians supporting users in a hybrid work setup, with three days onsite (Tuesday to Thursday) and remote work for the rest of the week Primary Responsibilities: Lead the migration from SCCM to Tanium if applicable for 500 end users across multiple domains, including setting up security and compliance policies and integrating software deployment with our ITSM platform.
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Work with client agency to ensure timely incident reporting and service request entry through ITSM Service NowUnderstand the ITS organization in order to work effectively with ITS Portfolio, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalationSupport end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur.
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ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset) Must have Skills: Need candidate with ITSM, CMDB and Discovery implementation, troubleshooting experience.
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Hands-on work experience on at least one Service Management tool like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred). Self-driven individual who would be responsible for providing IT services cataloging & functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc.
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Service Desk ITSM Queue Monitoring: As a part of the Global IT Service Desk, IT Technicians backup the Client Support Specialist team in monitoring the service desk ticket queue, adhering to established procedures and support protocols.
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Implement, maintain, and customize ServiceNow modules like (not limited to): CSM, Field Service, ITSM, ITAM, CMDB, Discovery, Service Catalog, Project, Portfolio, Orchestration. Implement, maintain, and customize ServiceNow modules like (not limited to): CSM, Field Service, ITSM, ITAM, CMDB, Discovery, Service Catalog, Project, Portfolio, Orchestration.
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