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Serve as the point of contact for escalated CADD support issues in IT Service Management (ITSM). Collaborate with the Project Delivery Office, IT Departments, Core Tech System Administrators, and other corporate Technical Support Representatives.
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Subject Matter Expertise : Intermediate knowledge of CADD software, especially Bentley and Autodesk applications. Advanced knowledge of Bentley and Autodesk CADD applications. Knowlege of Connect Editions, Microstation, OpenRoads, OpenBridge, OpenRail and ProjectWise or AutoCAD and Civil 3D and other 3rd party add on applications.
$63,206.95 - $109,031.98 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Familiarity with integrating with IT Service Management (ITSM) solutions such as ServiceNow. Familiarity with integrating with IT Service Management (ITSM) solutions such as ServiceNow. Additionally, you will support the visualization development lifecycle from requirement gathering, data correlation, end user dashboard development, Splunk App integration and configuration, and deliver dashboards that provide actionable data for administrators, service owners, and decision makers.
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Create, update, and resolve service desk tickets using an ITSM ticketing system and answer inquiries into the Service Desk via phone, email, in-person, or self-help. Create, update, and resolve service desk tickets using an ITSM ticketing system and answer inquiries into the Service Desk via phone, email, in-person, or self-help.
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Technical understanding of ITSM asset administration systems and knowledge of ITAM best practices. Technical understanding of ITSM asset administration systems and knowledge of ITAM best practices.
$60,000 - $70,000 a yearExpandUpdated 4 days ago - UpvoteDownvoteShare Job
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Information Technology Service Management (ITSM)/Information Technology Infrastructure Library (ITIL): Experience with the processes, organization, and related tools of ITSM/ITIL in promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
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Experience implementing ServiceNow ITSM, CSM, CMDB, and other core platform functions. 3+ years supporting and administering the ServiceNow platform, with experience across multiple applications (ITSM, CMDB, CSM, WSD, etc.
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Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc. Minimum 5+ years experience in development / implementation / configuration of ServiceNow ITSM solution.
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Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow. Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow. Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD.
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Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk. Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk.
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The role will also involve advising and consulting on processes related to Incident Management, Problem Management, and Change Management, as well as the delivery of the other ITSM services. Understanding of various ServiceNow Products (ITSM, ITBM, HR, GRC, SecOps, etc.
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Utilize ITSM tools to enter, report, triage, and work Technology requests/incidents promptly and ensure compliance with customer SLAs and organizational policies. High knowledge of ITSM technology and peripherals.
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Complies with all of the policies and procedures associated with IT Service Management (ITSM). Maintains an awareness of advancements in technology, such as hardware, software, and services, that will impact effectiveness across the enterprise and keep current with industry and ITSM best practices.
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We are seeking an experienced Infra Dev Specialist with a strong background in ServiceNow ITSM and a keen interest in advancing their skills across a broad spectrum of ServiceNow modules. - Support the integration of ServiceNow ITSM with Cards & Payments domain-specific applications.
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Ensures the creation of agile Digital project deliverables (PUMA) documentation and partners well with Quality, Security and ITSM for the POD to stay fully compliant. Ensures the creation of agile Digital project deliverables (PUMA) documentation and partners well with Quality, Security and ITSM for the POD to stay fully compliant.
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