- UpvoteDownvoteShare Job
- Suggest Revision
Assist in implementing and overseeing IT Service Management (ITSM) processes, such as Change Management, Problem Management, and Incident Management. ITSM Knowledge: Solid understanding of ITSM processes, including Change Management, Problem Management, and Incident Management.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Design, implement, and maintain automation solutions to streamline ITSM workflows, including incident management, request fulfillment, change management, and problem management.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
3+ years of experience administering ITSM Systems including Incident, Problem, Change, CMDB, Knowledge Management. Experience with ServiceNow modules such as Incident, Problem, Change, and Release Management.
ExpandUpdated 3 days ago - UpvoteDownvoteShare Job
- Suggest Revision
The Engineer will also be responsible for installing, enabling, configuring, and customizing core applications such as the Configuration Management Database (CMDB), Change Management, Incident and Problem Management, Request Management, Discovery, Knowledge Management, and other modules on the NOW platform based on business requirements to facilitate the rollout of new functionality, interfaces, modules, and other items such as user interface (UI) and workflow configuration.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
With the agency's commitment to a DevSecOps methodology and the extensive use of ServiceNow modules such as ITSM, SPM (Strategic Portfolio Management), ITOM (IT Operations Management), Customer Service Management, and more, the ITIL Specialist will be instrumental in developing, delivering, and optimizing ITSM processes for our client.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Service Delivery: 5+ years of experience ensuring the effective delivery of IT services through ServiceNow, including incident management, problem management, change management, service catalog management, and request fulfillment.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Strong understanding of IT Service Management (ITSM) processes, including incident management, change management, and service catalog. Additionally, you will provide subject matter expertise to connect and align CSM with IT Service Management (ITSM) and IT Operations Management (ITOM) to ensure seamless integration and alignment with broader IT initiatives.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Work with business stakeholders and technology partners to analyze current state and design / prioritize updates and improvements for: Service Management (Service Catalog, Request management, SLAs, Governance, Reporting, Case Management, Knowledge Management, Incident (SLA/SLOs, Major Incident support), Problem (RCAs, Knowledge management), Asset, Change Management (CMDB, Service dependencies, IT comms), etc.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
We are seeking a skilled SAP Support Manager with a strong background in IT Service Management (ITSM) to lead our SAP technical support and development team comprised of inhouse, on-shore members; complemented with a managed services team consisting of Near/Off-shore members.
Full-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
- Suggest Revision
Work with ITSM functions (Change management, Incident management, Problem management, Request management) as they apply to tools and platforms used by the team.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
Support/Maintenance: Functions as a technical expert for GSOC ITSM platform; manage testing and release of a full range configuration changes; Perform system patching to maintain an up-to-date and secure environment; Use the ITSM platform to support asset management, change management, network management, incident management, and contract management programs.
ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
- Suggest Revision
ITIL Knowledge: Familiarity with ITIL v4 processes and best practices, particularly Incident Management, Change Management, Problem Management, Knowledge Management, CMDB and Service Catalog.
$95,000 - $115,000 a yearExpandApply NowActive JobUpdated Yesterday
itsm incident management jobs
FEATURED BLOG POSTS
How To Answer “Why Do You Want to Be a Supervisor” in an Interview
Anyone who has worked in a supervisor role knows how challenging yet rewarding it is. But chances are if you're trying to become a supervisor, you'll be forced to answer:
What is Career Cushioning?
Is your organization prepared for “career cushioning”?
Growing Discontent: Employees Wouldn't Wish Their Jobs on Their Worst Enemy
The start of a new year, and most people are already busy setting personal and professional goals. What’s on the top of the list for a growing number of working people is making an exit from the job they currently have. Why?
How to Gracefully Quit a Job You Just Started
You’ve just started learning the ropes at your new job, and you've gotten to know your colleagues. But you’re already thinking about quitting. Maybe you were deciding between to job offers and realized that you’ve made the wrong choice. Or, a change in your personal circumstances means that you have to quit.
How to Professionally Reschedule a Job Interview Without Destroying Your Chances
You’ve practiced answering common interview questions and refined your “greatest weakness.’ Nothing can stop you until BAM! The flu hits your household. Or you ran over a nail and popped a tire en route to the interview. When you need to pivot, there’s a good, better, and best way to reschedule a job interview. Here’s how to do it professionally, so you can nail the gig when the timing is right.
What is a W-9 and How to Fill One Out
When you began working for yourself, you probably didn’t account for the tax reporting work that will fall on your shoulders each year. If you’re a freelancer, independent contractor, or business owner, filing your taxes is not as simple as uploading your W-2 form into some online tax preparation software. Most self-employed people need to complete a W-9 as a step for accurately reporting their earnings to the IRS. Below, you can learn how to fill out a W-9 and when to submit it.
A Comprehensive Guide to Becoming a Better Conversationalist
Have you ever stood awkwardly next to someone at a party because you didn’t know what to say to them? How about at a networking event or on a first date? You're not alone if you’ve ever experienced this uncomfortable silence. Many people struggle to master the art of being a great conversationalist.