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Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other IT Service Management (ITSM) and DevSecOps initiatives.
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Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
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Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.
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Supervise their configuration, optimization, and system management, ensuring robust security, scalability, and high-performance solutions aligned with the IT O&M program's objectives. Cisco Networking Hardware and Software Expertise : Lead the comprehensive management, configuration, and optimization of Cisco hardware and software systems, ensuring their efficient operation and alignment with organizational objectives.
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GPU and High-Level Computing : Spearhead the strategic management, configuration, and optimization of Graphic Processing Units (GPUs) and high-level computing systems, ensuring their efficient performance and integration within complex system architectures.
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Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience. Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment.
$42 - $47 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
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The Information Technology Service Management (ITSM) Service Asset and Configuration Management (SACM) Product Owner manages and delivers against the ITSM product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes.
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The Engineer will also be responsible for installing, enabling, configuring, and customizing core applications such as the Configuration Management Database (CMDB), Change Management, Incident and Problem Management, Request Management, Discovery, Knowledge Management, and other modules on the NOW platform based on business requirements to facilitate the rollout of new functionality, interfaces, modules, and other items such as user interface (UI) and workflow configuration.
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Mid-level knowledge of the BMC Remedy ITSM suite and associated consoles (e.g., Software Asset Management, Technical Refresh, Change Management, Incident Management, Release Management, Service Request.
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Years of experience with ServiceNow development and specifically in Configuration Management Data Base(CMDB) design, build and management of Assets, CI lifecycles, preferably using the Common Service Data Model (CSDM) and Discovery.
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Experience implementing two or more of the following ServiceNow capabilities: Hardware Asset Management, Software Asset Management, Vulnerability Management, Configuration Compliance, Threat Intelligence, Service Catalog, Workflow, Integration Hub, Configuration Management, or Service Mapping.
$86,500 - $146,100 a yearExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships.
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With the agency's commitment to a DevSecOps methodology and the extensive use of ServiceNow modules such as ITSM, SPM (Strategic Portfolio Management), ITOM (IT Operations Management), Customer Service Management, and more, the ITIL Specialist will be instrumental in developing, delivering, and optimizing ITSM processes for our client.
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