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Come Join Our Team We are seeking an ITSM Configuration Manager to play a crucial role on a Hybrid Agile development team tasked with modernizing IT Service Management (ITSM) for a federal agency through the ServiceNow Enterprise Service Management (ESM) platform.
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Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other IT Service Management (ITSM) and DevSecOps initiatives.
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Supervise their configuration, optimization, and system management, ensuring robust security, scalability, and high-performance solutions aligned with the IT O&M program's objectives. Working experience with CMDB and ITSM systems.
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Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming. Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
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Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.
$28 - $33 an hourFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Experience with ITIL, ITSM and hardware and software utilized for operations and support of data center resources utilized to manage, operate, or run applications, database systems, and end user access.
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The successful candidate will serve as an ITSM subject matter expert as well as a key technical resource regarding the configuration, development, support, migration, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
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ServiceNow Configuration and Development: Experience with leading design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's SPM, CSM, ITSM and/or ITAM (hardware) requirements.
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Demonstrated knowledge and understanding of ITSM processes including Capacity Planning & Performance Management, Configuration Management, and Asset Management. Non-sales positions have the opportunity to participate in a bonus program.
$137,000 - $185,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The Information Technology Service Management (ITSM) Service Asset and Configuration Management (SACM) Product Owner manages and delivers against the ITSM product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes.
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Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience. Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools.
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Collaborates with the Head of ITSM product management to develop product strategy, objectives and key results. Experience in Business Transformation projects, ServiceNow, or ITSM, Develop and maintain knowledge of ServiceNow modules, including ITSM and ITOM.
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Subject Matter Expert in ITSM, ITAM, ITOM, CSM and IRM modules to include platform architecture, table structure and core functionalities including configurations. Experience in maintaining CMDBs, Asset Management and other Asset/Configuration Management repositories.
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Certified ServiceNow Administrator preferred (Implementation Specialist Certification on ITSM, ITAM, ITOM, Discovery, Service Mapping, HRSD, Information Security a plus). Under general direction, customize, configure, and support solutions on the ServiceNow platform as it relates to ITOM, ITAM, CMBD, ITSM, Service Mapping, Employee Center, HRSD, Security Operations, Flows, and other related functionality.
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