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Creates a sustainable, compliant IT environment to facilitate growth, including ITIL, SOX, and NERC/CIP compliance. Understanding of ITIL, NERC/CIP and SOX requirements. Operational Process Management: Responsible for directing all aspects of key IT operational processes including, but not limited to, IT change management, IT incident management, and rest of operational process management using ITIL as the process model in line with global direction.
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At least one existing certification of the following: CISA, CRISC, CIA, CISSP, CEH, ITIL, MCP / MCSE, CCNA / CCNP, or CISM. Solid understanding of generally applicable and accepted auditing standards and framework (e.g. COBIT) and best practices for IT services management (e.g., ITIL), regulatory requirements (e.g. Sarbanes Oxley Act, NERC CIP v5.
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6+ years of experience in Disaster Recovery, Service Continuity or Business Continuity or other equivalent experience/Leadership role within ITIL processes for Service Design and/or Service Operat ion /IT Operations/IT Audit/Business and IT Risk, Control and Compliance, or related field.
$103,000 - $174,200 a yearExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Proven experience in IT service management and the implementation of ITIL processes; ITIL certification preferred. Driving the adoption of best practices in IT operations, including ITIL, Lean IT, and Agile methodologies, with a commitment to continuous learning and application of these practices within the team.
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ITIL Knowledge: Familiarity with ITIL v4 processes and best practices, particularly Incident Management, Change Management, Problem Management, Knowledge Management, CMDB and Service Catalog.
$95,000 - $115,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with Change Management and ITIL funcions; someone who can build processes. x, SQL Server, Citrix ADCs, Sharefile and Citrix Cloud, Microsoft Cluster Server, TCP/IP, DNS, PKI, Scripting (Powershell), SAN Technologies – Dell EMC, Microsoft Power BI and Power Apps.
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Other preferred certifications: PMP, ITIL v4, Certified SAFe 5 Practitioner, MCP (Microsoft Certified Professional), Six Sigma Green Belt - Black Belt course completed. Domain expertise: Service Desk, Program Management, ITIL / ITSM, Processes, Systems Tools, Operating System.
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In lieu of a degree, 8+ years of Disaster Recovery, Service Continuity or Business Continuity or other equivalent experience/Leadership role within ITIL processes for Service Design and/or Service Operation /IT Operations/IT Audit/Business and IT Risk, Control and Compliance, People Management, or related field.
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The role requires ITIL Expert with a Consultancy background, with preferred knowledge of ITSM tools with technical propensity for Infrastructure and Cloud based technologies is advantageous. · ITIL Expert of equivalent qualifications or industry experience.
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Professional Security Certifications: CISSP, CCSP, CISA, CISM, ITIL. Exposure to platforms like Snowflake, MongoDB, Terraform Cloud, GitHub, and Databricks. Professional Security Certifications: CISSP, CCSP, CISA, CISM, ITIL.
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Comprehensive understanding of cybersecurity principles, frameworks, and regulations (e.g., ITIL, NIST, MITRE, COBIT, COSO, HITRUST, SOC reports, CSF, ISO, GDPR, PCI) Comprehensive understanding of cybersecurity principles, frameworks, and regulations (e.g., ITIL, NIST, MITRE, COBIT, COSO, HITRUST, SOC reports, CSF, ISO, GDPR, PCI.
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Knowledge on ITIL & SAFe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management. Experience on Cisco WebEx, MS Teams, WebEx Hybrid Mesh, VCS-C, VCS-E, TMS, ISDN Gateways, ClientUs, CMS, Conductor, MS-Teams -EV & Clients for Video conferencing is must.
$20 - $25 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with using ITIL methodology and ITIL-based ITSM ticketing systems such as BMC Remedy or ServiceNow. -Industry certifications such as A+, ITIL or HDI. Experience using device management tools such as Microsoft System Center Configuration Manager, JAMF and Airwatch MDM.
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How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
$48,000 - $63,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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CRM | ITIL | ITSM: Salesforce, ServiceNow, Atlassian JIRA. HRIS: Workday, SuccessFactors, Workforce Now, UKG, Dayforce. CRM | ITIL | ITSM: Salesforce, ServiceNow, Atlassian JIRA. Services: IT Consulting | HRIS Consulting | Contingent Workforce VMS Consulting | Recruitment Process Outsourcing.
$20 - $27.5 an hourFull-timeRemoteExpandApply NowActive JobUpdated Today
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