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Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years) We are looking for an IT Support Engineer (Helpdesk Tier 2) to provide enterprise-level assistance to our customers.
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Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific.
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You will oversee managing the company’s IT team (IT operations/Help Desk and Solutions)as well as work on the implementation of new IT systems and policies in support of Lilac’s business.
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Provide technical support and guidance on SRE best practices for Help Desk. Mentor and train Help Desk members. We are actively seeking a highly skilled Site Reliability Engineer (SRE) with a specialization in DevOps to enhance the reliability and performance of our IT systems.
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8+ years of IT hands-on experience with network administration and IT Help Desk support. Assists the IT Director in monitoring and performing root cause analysis on IT Help Desk tickets to identify and address systemic issues and training gaps.
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REQUIRED: 2+ years’ client-facing IT service desk experience preferably in a managed services or multi-tenant support company. Work daily in ConnectWise taking escalated tickets from the tier 1 help desk.
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Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintenance of IT systems.
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Current Microsoft Operating System certification as related to help desk level support, or 2 year help desk experience in lieu of Certification. We understand the importance of work/life harmony and strive to help our coworkers achieve it.
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Demonstrating effective use of customer Help Desk tracking and ticketing system(s) Updating NET profiles; create various NET services for NMCI task orders; acting as liaison with NMCI help desk on behalf of users with issues seeking resolution.
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Oversee provision of end-user services, including help desk and IT technical support. Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, EHR, hardware, software, peripherals, and Office Automation equipment.
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SNAP is a trusted partner to many Government Agencies, holds several key government contract vehicles, and provides a variety of IT services including: Software Development and System Integration, Enterprise Architecture, Cyber Security & Information Assurance, Operations and Maintenance, Help Desk, eLearning, and mission-critical training support services.
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The IT Support Specialist will provide the opportunity to develop in areas such as: hardware support and repair, network troubleshooting, help desk support, and will provide an overall experience in the field of Information Technology.
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3-5 years' experience in IT help desk, customer service, answering calls and resolving issues remotely. The IT Support Specialist – Level 2’s role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and documentation.
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At least 2 years of remote help desk support experience. At least 1 year of remote help desk support experience. Mac Integration Basics Certificate or at least 1 year of Mac support experience.
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ActioNet has an immediate opportunity for a Help Desk Support Technician requiring an active Secret Clearance on-site (5 days a week) in Fort Hood, TX. Utilize help desk ticketing software to log, monitor, document, and close trouble tickets.
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